Our client, a prominent enterprise organization, is looking for a Workforce Management Analyst (2-Month Contract)
-Ready to jump into a fast-paced role where your Genesys Cloud expertise can shine?
We are looking for a sharp, detail-oriented Workforce Management Analyst for a high-impact, 2-month sprint (August to October 9). If you love solving the puzzle of schedules, optimizing intraday performance, and ensuring a seamless operation, we want to hear from you!
Location:
Strong preference for candidates located in:
Toronto
Winnipeg
Calgary
Advantages
Flexible Hybrid Model: enjoy a balanced 2-day hybrid schedule
Collaborative Team Environment
Responsibilities
As our WFM Analyst, you’ll be the heartbeat of our daily operations, ensuring the right people are in the right seats at the right time.
Master the Grid: Create, maintain, and audit agent schedules within the Genesys Cloud WFM module. You’ll handle everything from vacation requests and training blocks to coaching sessions and sudden absences.
Own the Intraday Pulse: Monitor real-time staffing levels and adherence. When coverage gaps or service level risks pop up, you’ll be the one recommending smart, fast schedule adjustments and reallocations.
Data & Administration: Keep our queue and skill assignments accurate, generate crucial insight reports directly from Genesys Cloud, and keep the WFM mailbox running smoothly.
Collaborate: Partner closely with team leaders and stakeholders to keep communication fluid and operations seamless.
Qualifications
Must-Haves:
Genesys Cloud Expertise: You have genuine, hands-on experience using the Genesys Cloud WFM module specifically for creating and maintaining schedules.
WFM Fundamentals: You live and breathe metrics like adherence, shrinkage, occupancy, staffing, and service levels.
Data Savvy: Strong Excel skills and a hawk-like attention to detail. You spot data discrepancies from a mile away.
Agility: The ability to hit the ground running for a 2-month contract and make an immediate impact.
Nice-to-Haves:
Experience supporting claims or insurance operations.
A background or familiarity with forecasting and capacity planning.
Summary
This is an exceptional short-term contract opportunity - If you have the Genesys Cloud skills and thrive in a dynamic environment, apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Workforce Planning Analyst • toronto, Manitoba, CA
ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical business appli... Voir plus
Strong mix of hands‑on rostering + analytics + stakeholder engagement.Supportive environment with career growth potential.Are you a highly organised workforce planner or rostering specialist ready ... Voir plus
A leading IT consulting firm is seeking a Senior Recruiting Specialist and Team Lead to implement and configure Dayforce for clients.The role involves working remotely to assist with module setups,... Voir plus
A leading consulting firm based in Ontario is looking for a Senior Business Analyst to deliver I&T business analysis services.The ideal candidate will have substantial experience with Salesforce an... Voir plus
A financial institution in York Region, Markham is seeking an ALM Analyst to support asset liability management functions, including pricing management, funding analysis, and liquidity risk managem... Voir plus
A leading tech company is seeking an experienced Salesforce Business Analyst to join their team in Toronto, ON.The ideal candidate will have expertise in Financial Services Cloud and will work clos... Voir plus
Downtown Toronto (Richmond / Adelaide / King), Canada | Posted on 03/23/2026.City Downtown Toronto (Richmond / Adelaide / King).Salesforce Business Systems Analyst (Technical Solutioning Lead/SME).... Voir plus
Please note that your application will be considered for the current and future hiring opportunities within this job posting.The Forecast Analyst plays a critical role in achieving our Sales, Inven... Voir plus
A technology solutions provider is seeking a Development Analyst for their Business Intelligence team in Markham, Canada.The role involves designing and optimizing BI assets using AWS QuickSight an... Voir plus
As a Data Analyst for Payroll Implementation, your primary responsibility will be to analyze and interpret data related to the implementation of a new payroll system.You will work closely with the ... Voir plus
Forecast Modelling AnalystApply: Toronto, ON: Full time: Posted Today: End Date: October 1, 2026 (15 days left to apply): JR **What you’ll do:**The Forecast Modelling Analyst performs ana... Voir plus
Make an impact as a Senior Analyst in Workforce Strategy and Analytics at The Home Depot Canada.Utilize your analytical skills to enhance operational efficiency and workforce management initiatives... Voir plus
Job Title: Senior Financial Planning & Analyst (FP&A) & Systems Transformation.Location: Toronto, ON (Hybrid - 2 days/week in North York office).Are you a senior finance professional who thrives at... Voir plus
At The Home Depot Canada, we want you to feel valued and supported.The pay range you see represents base salary only.In addition, your total rewards may include: semi-annual bonuses tied to busines... Voir plus
Insight Global is seeking a Senior Project Analyst/BSA to join a leading bank in Downtown Toronto within their Securities division.The role requires advanced data manipulation skills to analyze lar... Voir plus
Elevate business performance as a B2B Salesforce Business Analyst focused on driving scalable solutions for sales and operational efficiency.Lead requirements gathering and solution design to enhan... Voir plus
A leading insurance company is looking for a Financial Analyst to join their team.This remote position involves performing month-end analysis, assisting with annual planning, and establishing partn... Voir plus
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios.From abstracting critical l... Voir plus
){kind=logo}
