Team leader / Chef d'équipe

Randstad Sourceright: We're in the business of connecting smart people with great jobs!

Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!

We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand for labor and human resources services


Advantages
Competitive salary of $22 + quarterly bonus.
Nespresso coffee machine
Monthly credit on coffee capsules and discount on accessories for employees.
Access to Randstad Advantage insurance program.
Excellent training and development programs
The opportunity to develop your career with Nestlé Canada




Responsibilities
As a Team Lead, your duties will emphasize on training, people management, and operational oversight of the boutique as follows:

Boutique Specialist Training & Coaching
You will need to ensure that all new and current employees are fully proficient and compliant with Nespresso standards.
Conduct training for new employees on: Nessoft system usage, Machine operation and Coffee knowledge.
Provide guidance on - Mystery Shopper scripts, Key B2B points to communicate to guests and Nespresso policies and procedures (related to Nespresso products).
Train staff on Cash handling procedures, Tax exempt and on Return management procedures.
Set the training agenda for on-boarding new employees.
People Management & Team Development
Support the manager in daily staff oversight, scheduling, and positive team reinforcement
Develop a schedule for the staff to assist in daily Boutique tasks and responsibilities.
Assist Manager in setting work schedules.
Communicate a clear understanding of the Company’s values.
Lead Role play sessions (Mystery Shopper scenarios).
Provide employee recognition for team success.
Assist the team where and when needed.
Perform any other job-related duties.
Stock Management, Operations & Reporting
This ensures the physical inventory and system data are accurate and reported on regularly.
Stock Management:
- Ensure the boutique is in stock with all supplies.
- Submit and process stock transfers.
- Process returns.
- Report stock deficiencies to the manager.
- This role Includes the physical duties of safely lifting, pushing, pulling, and maneuvering boxes and heavy items of various sizes and weights, consistent with provincial safety standards.
Financial Awareness:
- Maintain an understanding of the Boutique Budget for Decoration and Tasting products.
Reporting:
- Prepare and review daily and weekly reporting on machine and capsule sales.
- Meet with the Manager on a weekly basis to review performance and operations.


Qualifications
2 years of experience in training leadership, customer relations, and sales
Expertise in oral communication tailored to various customer profiles
Proven experience in team management
Strong proficiency in Microsoft Office, IT phone systems, and data analysis
Skilled in prioritizing tasks effectively
Strong analytical abilities and attention to detail
Proven ability to handle challenging customer interactions
Preferred Qualifications:
Passion for our products, with a particular interest in coffee


Summary
Randstad is an equal opportunity employer and is committed to diversity and inclusion.

We look forward to hearing from you!


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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.