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Bass Pro Shops
Full Time Service WriterBass Pro Shops • Vaughan, Ontario, Canada
Full Time Service Writer

Full Time Service Writer

Bass Pro Shops • Vaughan, Ontario, Canada
25 days ago
Salary
CA$20.10 hourly
Job type
  • Full-time
Job description

Summary:

Assists in all aspects of Service Department operations including unit inventory procedures pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat motor trailer or ATV/UTV and at times assist with the sale of parts and accessories.

Responsibilities:

  • Support a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Greet all new unit delivery service warranty and parts customers in a friendly prompt and efficient manner
  • Answering of service warranty and parts questions over the phone and in person.
  • Assist Receiving Dept. with the unloading inspection and VIN verification of new units being delivered to the dealership by the manufacturer
  • Once printed affix bar code labels to units received and update lot location in IDS.
  • Maintain unit inventory status communication in IDS. Assist with physical inventories
  • Print daily unit delivery schedule to prepare for upcoming orientations.
  • Conduct final PDI and inspect detailing of all units scheduled to deliver. Report any issues with unit condition to Service Manager and provide VIN verification to the BA.
  • Confirm correct rigging and accessory mounting instructions against the work order
  • Prepare Owners Delivery Packet and delivery documents in advance of time for pick-up.
  • Explain unit and accessory operation break in and maintenance procedures to customer.
  • Assist service customers with documentation of concerns on the TMBC Repair Order.
  • Assist Service Manager with the creation of related IDS work order.
  • Assist Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
  • In the absence of the Service Manager assist Marine GSM and senior management with the scheduling of work to be performed in the department.
  • Remain up to date on product warranty policies and procedures.
  • Assist with warranty repair authorization and related IDS work order creation.
  • Assist with the receiving and sale of parts within the IDS dealer management system.
  • Assist with accepting parts and work order payments compiling daily batch report and till reconciliation.
  • Assist Management and BA to ensure no unit is released until payment is received in full.
  • Maintain a clean and professional work area.
  • Follow all Company Policies and Procedures.
  • Perform other duties assignments and responsibilities as needed.



Starting Pay Rate: $20.10 - $23.65


Bass Pro Shops & Cabelas welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

  • Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Bass Pro Cares Fund


Bass Pro Shops
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 20 - 23
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Full Time Service Writer • Vaughan, Ontario, Canada

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