Account Manager III Senáḵw Village

About theSenÌááµwBranch:

The SenÌááµw Village community branch represents a meaningful evolution in how Vancity delivers purpose-driven banking. Identified in our 2026 business plan and planned to open near the end of Q3 2026 it reflects our commitment to reconciliation equity and relationship-based service and will serve as the Centre of Indigenous Banking for the organization.

Located on Squamish Nation land the branch enables First Nations members to receive tax-exempt deposit interest and supports Nations who require financial relationships to be conducted on reserve-helping build trust respect and long-term relationships with Indigenous communities.

The branchoperatesthrough a relationship-based high-touch service model in aspace intentionallydesigned to reflect Squamish Nation values.

Key features include:

• Pod-based wicketsto support private and respectful member conversations
• Bookable offices and flexible workstationsto enable staff mobility
• A dedicated Elders Corner offering a culturally respectful space for Indigenous Elders
• A design grounded in Squamish Nation cultural attributes creating a welcoming and respectful environment for members and staff

The branch serves Indigenous members residents ofSenÌááµw and the broader public with success measured not only by outcomes but by the trust built and long-term community impact.

Your Role in Supporting Our Members:

As an Account Manager I/II you will demonstrate excellence in customer service through solid communication and interpersonal skills as you engage face-to-face with our membership. By demonstrating your subject matter expertise in the financial industry you will build trust with our members and be able to ask exploratory questions to determine their goals current and future needs. By working collaboratively with our members you will provide best advice and create plans to help them achieve their financial goals.

As a result of your work Vancity will have more members with a high level of loyalty doing more of their business with Vancity helping us redefine wealth consistent with branch objectives.

This is a Full-time Permanent role based at our SenÌááµw Village Community Branch (Branch 75) and will report directly to the Assistant Branch Manager.

How Youll Make an Impact:

• Providing comprehensive financial and relationship-based advice in order to grow and maintain assigned and unassigned members portfolios
• Identifying and assessing member/prospect needs to provide appropriate products and services which include signature lending secured lending mortgages term deposits and the like
• Recognizing and making appropriate referrals to Vancity Specialized Teams such as Sustainable Wealth Management Wealth Protection Business Banking and others to deliver comprehensive support to our members
• Meeting targets as defined by objectives that will contribute to profitability for the branch and Vancity
• Applying branch service standards policies procedures and controls to meet compliance requirements and mitigate risk
  
  

What Youll Bring to the Team:

• A High school diploma- At a minimum you have graduated high school and/or equivalent
• Minimum of 2 years in an Account Manager role
• Completion of Financial Planning Coursework-You have takenFundamentals of Personal Financial Planning or Financial Planning 1 and two additional courses in a Certified Financial Planner (CFP) core curriculum program.
• Completed Investments coursework- You have takenInvestment Funds in Canada(IFC) orCanadian Investment FundsCourse (CIFC) orCanadian SecuritiesCourse (CSC)
• Financial Industry Experience- 3 years of member service experience in the financial industry

Extra Skills That Set You Apart:

• Banking and/or call center experience would be an asset
• Lending experience

Youll Thrive Here If You Are:

• Committed to reconciliation and Indigenous prosperity You identify as Indigenous or are a dedicated ally and are energized by contributing to a branch that leads Indigenous Banking across the organization.
• A trusted knowledge sharer and connector You take pride in being a resource to peers branches and lines of business building understanding of SenÌááµw specific practices.
• Relationship-first in your approach This role is well suited to individuals who thrive in a relationship-first environment. Our branch prioritizes trust-building and meaningful engagement with members with success centered on long-term relationship growth rather than quick transactions or short-term sales targets. You are patient thoughtful and committed to building enduring relationships that strengthen over time.
  
• Resourceful You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members.
• Tech-savvy People often say youre a quick learner and great with technology & systems.
• A strong relationship builder You find it easy to get to know others and build trust.
• Ready for a challenge You have a positive attitude and are able to work in a fast-paced changing environment.

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a salary range of $38.32 to $42.65 per hour. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time.
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Sales
Experience: years
Vacancy: 1
Hourly Salary Salary: 38 - 42