Business Operations Support Representative

Work Location:

Langley British Columbia Canada

Hours:

37.5

Line of Business:

Business Management Strategy & Support

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection toprovidehighly personalized advice solutions and service to clients.

TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional custom-tailored wealth planning and investment solutions whilemaintainingparticipation in the decision-making processregardingtheir financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy recommend customized investmentsolutionsand provide on-going portfoliomonitoringand performance reporting aimed at enhancing the clients financial success over the long-term.

Reporting to the Manager of Client Service the Business Operations Support Representative provides legendary quality efficient and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing fastpaced environmentembraceschange and easilyadapts. They are driven to succeed and want to make a positive impactwithevery interaction. Theypossessand demonstrate problem solving abilities that focus on solutions.

Key responsibilities:

• Provide and delivera high levelof administrative support to the branch while ensuringhigh qualityservice and professionalism at every client interaction; goingabove and beyondwhere

• Support the Manager Client Service (MCS) in functions related to overall operations and day to dayadministration

• Implement effective communication of all operationaladministrativeand regulatory /compliance activities as. Support the team by continuously developing increased knowledge in all branchprocesses

• Support coordination of equipment needs for system access IT support and able to provide training support wherefor branchstaff

• Coordination and handling of all premises issues including building issues seasonal and promotionaldisplays

• Maintain and provide ongoing support and improvements to the branch filingsystem

• Perform office duties as assigned; ensuring changes are implemented and communicated to staff whento ensurea high levelof compliance following auditprocedures

• Support the team by actively promoting/supporting key firm/branchinitiatives

• Actively suggest improvements that focus on TDs vision of building a better bank and above averagestandards

• Identifyareas to reduce costs on expenditures and bringing ideas to MCS and/or BM forimprovement

• Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where.

• Support the branch professionals where required including clientrequests

• Be an advocate for the clientexperience

• Other Sundry duties asassigned

As the Business Operations Support Representative will belocatedat Reception the role will alsobe responsible for:

• Greeting clients and/or guest to the branch and respond to their requests in an efficientmanner

• Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thusdemonstratingstrong customer serviceattributes

• Make changes to branch directories when

• Control the distribution of outgoing and incoming mail courier bag and reportsfaxesand transit mail by following internal controlmeasures

• Support business meetings including set up catering requests and manage branch Boardroomschedule

Requirements

• Undergraduate Degree or Community College Diploma in Businesspreferred

• Completed or pursuing industry related courses would be considered anasset

• The ability to work both as part of a team and independently to completetasks

• Prior administrative experience an asset

• Possess excellent communicationskills

• Proven ability to delivera high levelofservice

• Detail oriented and highly organized

• Ability to work in a fast-paced dynamicenvironment

• Proficient with MS Office Suite

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1