Position Description:
This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops, Surface Pro Tablets, etc.) Assisting to troubleshoot and resolve issues with simple network, voice, server and meeting room related issues as a Smarthands resource.
Your future duties and responsibilities:
· Perform installation of Desktop Software, Desktops, Laptops, Tablets Surface Pros and various peripherals
· Troubleshooting common issues with Desktop Software and Operating Systems
· Repair and replace components in warranty and non warranty hardware (Desktops, Laptops, Tablets Surface Pros, Peripherals)
· Perform End User moves from various office locations including all computer related hardware and peripherals
· Assist with troubleshooting and resolution of issues with simple network, voice, server and meeting room related issues as a Smarthands resource (hands and feet)
· Coordinating work with Client and Third Party Vendors
· Management of Desktop Hardware Configuration Management Databases (updating location and asset information)
· On Call / Standby relating to high priority Deskside, Network, Hosting incidents afterhours
Required qualifications to be successful in this role:
Required Qualifications:
1. Strong experience with Windows operating systems (7, 10, 11).
2. Strong experience troubleshooting and resolving issues with desktop hardware and peripherals from manufacturers such as Hewlett Packard, Dell, and Microsoft.
3. Experience in providing in person and remote troubleshooting of desktop software.
4. Experience providing Smarthands assistance in network, storage, and meeting room support services.
5. Knowledge in handling devices like routers, switches, wireless access points, and meeting room equipment (speakers, microphones, televisions, touch panels, etc.).
6. IT Security knowledge a benefit : intermediate to high understanding of security aspects
7. Knowledge and experience using imaging tools and supporting users with new images.
Professional Requirements:
1. An Associate's or Bachelor's degree in Computer Science or a related field.
2. Strong customer service skills, both in person and over the phone.
3. Strong teamwork ethics.
4. Highly organized with strong time management skills.
5. Strong ticket management abilities.
6. Thought leadership regarding issues and observations in the environment.
7. Initiative, autonomy, and a strong sense of urgency.
8. Proven experience as a Desktop Support Technician. (3+ years)
9. Excellent knowledge of hardware, software, and computer networks.
10. Strong problem solving and troubleshooting skills.
11. Ability to work independently and as part of a team.
12. Excellent communication and customer service skills, dealing with all levels within an organization.
13. Knowledge of scripting and automation tools (preferred).
Preferred Requirements:
1. Knowledge of ITIL is an asset.
2. Network, Storage, and Meeting Room Support experience and certification are an asset.
3. A+ Certification is an asset.
4. Experience with Trustwave
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,–$85,. This role is an existing vacancy.
Skills:
Desktop Technician • Calgary, Canada
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