We are Waste Connectionsof Canadaan integrated services company that provides solid waste collection transfer disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Were proud to be a different kind of company with a different kind of culture. One where self-directed empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
General Description:Our priority is to make sure we hire strong leaders who are committed to excellence in customer service employee development and operational efficiency and care about the safety of our drivers and the service provided to the community.
As a Customer Service Supervisor with us the minimum responsibilities are:
Supervise coach and support a team of Customer Service Representatives to ensure high performance engagement and service excellence
Monitor call volume service levels and team productivity to ensure operational targets are met
Assist with handling escalated customer inquiries complaints and complex billing or service issues
Oversee customer account management including service setup modifications cancellations and billing accuracy
Collaborate with internal departments (operations dispatch billing) to resolve issues and improve service delivery
Ensure adherence to company policies procedures and safety standards
Provide training performance feedback and ongoing development to team members
Identify opportunities for process improvement and implement solutions to enhance customer experience and efficiency
Minimum 23 years of high-volume Customer Service experience with 1 year in a supervisory or leadership role preferred
Strong leadership coaching and team management skills
Experience handling escalated customer issues and driving resolution
Proficiency with Microsoft Office (Word Excel Outlook)
Excellent verbal and written communication skills
Strong organizational skills with the ability to multitask in a fast-paced environment
Competitive Wages ($70000 - $75000 anually plus bonus)
Retirement Plan with company match; let us help you save for your future
Benefits; Medical Dental Vision
Perks perks perks! Employee Assistant Program Scholarship Opportunities for kids Employee Stock Purchase Plan
Insurance: Life Short Term/Long Term Disability
Required Experience:
Manager
Customer Service Supervisor • Vancouver, British Columbia, Canada
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