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Hilton Grand Vacations
Night AuditorHilton Grand Vacations • Whistler, British Columbia, Canada
Night Auditor

Night Auditor

Hilton Grand Vacations • Whistler, British Columbia, Canada
27 days ago
Salary
CA$25.00 hourly
Job type
  • Full-time
Job description
Description

Under supervision the Night Auditor is responsible for checking in and out members owners and guests make room reservations and perform Front Desk related functions.



Responsibilities
  • Ensures proper standards of hospitality are provided to all members owners and guests on property and/or via telephone.
  • Ensures all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
  • Checks in and checks out members owners and guests.
  • Follows through on requests and/or concerns in a timely manner.
  • Handles and resolves complaints.
  • Verifies guest information (i.e. for additional keys telephone calls and packages).
  • Computes billing charges collects payments and provides change.
  • Posts charges as received through other departments (i.e. fitness center housekeeping logo shop and laundry).
  • Answers the telephone with proper etiquette and transfer calls accordingly.
  • Communicates with all internal departments including PBX Housekeeping Engineering and Security.
  • Balances all end of day shift reports.
  • Verifies cash and credit card transactions.
  • Completes nightly cash drop and completes night audit checklist.
  • Completes special projects stocking list items to be ordered and daily bucket checks.
  • Reports incidents to management/security immediately.
  • Performs other related duties as assigned.

Compensation: $25.00 - $26.50 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.



Qualifications

To fulfill this role successfully the individual should possess the following qualifications knowledge skills abilities and experience:

  • Computer proficiency in Microsoft Word Excel and Outlook.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and take appropriate action.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently with minimal supervision.
  • Strong analytical and problem-solving skills.
  • Able to perform a variety of duties often changing from one task to another of a different nature with impending deadlines and/or established timeframes.



Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 25 - 26
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Night Auditor • Whistler, British Columbia, Canada

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