Resident Manager

Discover

The Opportunity

General purpose

The live-in Resident Manager oversees the daily operations at The Terrastone a modern 73-unit residential building in Dartmouth NS. This live-in position is ideally suited for a team able to fulfill the responsibilities of the position and possess the skills outlined below. The successful candidate(s) will be supported by and report to the Senior Manager of Investment Properties. The Resident Manager is expected to exercise sound judgment work independently proactively identify operational issues and ensure the property operates safely efficiently and in accordance with company policies & procedures.

What youll do

Responsibilities

Tenant Relations & Customer Service

Deliver an excellent resident experience including the following:

• Act as the primary on-site contact for residents responding to inquiries and concerns and maintenance requests professionally.
• Enforce building policies lease provisions and company procedures while fostering a positive living environment for all residents.
• Show vacant units to prospective residents and support leasing activities.
• Conduct move-in/move-out inspections and complete all related documentation.
• Handle resident complaints lease violations notices and resident communications.
• Promote resident retention by building positive relationships and resolving concerns professionally.

Property Maintenance & Upkeep

• Responsible for cleanliness safety and overall appearance of the building including common areas grounds waste management and compost areas.
• Perform minor repairs and maintenance tasks such as plumbing painting and general fixes.
• Coordinate and supervise external tradespeople for larger maintenance projects.
• Obtain quotes for repairs and services and provide recommendations to the Senior Manager Investment Properties.
• Verify contractor work upon completion report deficiencies and ensure work areas are left clean and safe.
• Conduct daily inspections to ensure the property is well-maintained and address any issues proactively.
• Prepare vacant units for new residents.
• Perform seasonal duties such as snow removal/salting and minor landscaping.
• Assist in implementing and tracking preventative maintenance programs for building systems & equipment.

Administrative & Live-in Responsibilities

• Manage rent administration monitor rental accounts reviewing Yardi reports following up on outstanding balances and managing any payment discrepancies.
• Coordinate track and document maintenance requests ensuring work orders are completed and accurately maintained in Yardi.
• Participate in an on-call rotation. This is a live-in position requiring flexibility to respond to emergencies and operational needs including evenings weekends and holidays.
• Planned absences are coordinated with the Senior Manager Investment Properties to ensure adequate building coverage.
• Organize and host resident events to foster community engagement.
• Maintain accurate resident records and building documentation including leases inspections insurance certificates incidents and other required documentation.
• Tracking and management of keys fob access parking and storage designations.
• Provide regular operational updates to the Senior Manager Investment Properties and promptly communicate emergencies safety concerns or significant operational issues.
• Prepare and maintain documentation required for Residential Tenancies matters and attend hearings as required.

Health & Safety

• Conduct and document routine health and safety checks (e.g. common areas fire exits lighting trip hazards).
• Report on safety concerns promptly to the Senior Manager Investment Properties.

What youll need

Qualifications

Knowledge & experience

• Minimum of two years of relevant experience preferably in property management or maintenance.
• Proficient in Microsoft Office suite.
• Basic knowledge of plumbing electrical and general repairs.
• Experience using work order property management software is an asset.
• Ability to diagnose and troubleshoot mechanical systems.
• Knowledge of Yardi Breeze Premiere software is an asset.
• Working knowledge of the Nova Scotia Residential Tenancies Act is an asset.

Soft Skills & Abilities

• Strong communication and interpersonal skills.
• Demonstrates accountability via proactive problem solving ownership of mistakes and consistently delivering on commitments and deadlines.
• Excellent problem-solving abilities and critical thinking under pressure.
• Strong organizational & time management skills with ability to appropriate prioritize work.
• Maintain professionalism confidentiality and discretion when dealing with residents contractors and any confidential company information.
• Self-motivated reliable and capable of working independently.
• Physically able to perform cleaning and maintenance tasks.
• Ability to lift 20 lbs. to 40 lbs. frequently bend push and pull as well as go up and down stairs.
• Lives (Embodies) the company values of Safety Family Respect Enabling Integrity Caring Team.

Working conditions

• Indoor and outdoor work.
• Dress code - building logo clothing will be provided and expected to be worn at all times while working.

Were looking for

Core Skills

Strong Organizational Skills and time managementAccountability and problem solvingStrong communication and interpersonal skills

A little bit about us

Cresco

Since 1989 Cresco has built award-winning homes and communities across Halifax. The magic of this successful family-owned company is in its collaboration with customers partners and a loyal network of builders and trades. Cresco is known for its relentless focus on quality and artistry in building homes and developing communities such as The Parks of West Bedford and The Parks of Lake Charles.

Whether building single-family homes multi-unit residential or commercial properties or working through master-planned developments Cresco has a long-term perspective on land acquisition partnerships community building and the innovative use of design and building principles.

With over fifty industry and community awards and progressive long-term thinking Cresco is deeply committed to giving back evidenced by its active participation and support of organizations such as the Cobequid Health Centre Foundation Dalhousie Medical Research Foundation Dartmouth General Hospital Foundation Halifax YMCA Nova Scotia Home Builders Association Urban Development Institute Halifax Chamber of Commerce and Family Business Atlantic. Cresco has also built lottery homes for multiple charities over the past two decades.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 21 - 71