Product Manager, Workplace Salesforce Product Team – Vice President

Product Manager Workplace Salesforce Product Team Vice President

Wealth Management Platforms
Calgary

Morgan Stanleys Wealth Management Platforms organization is seeking aProduct Managerto join ourWorkplace B2B Salesforce Product this role you will help shape and deliver Salesforce-based capabilities that support workplace-oriented wealth solutions advisor and service workflows and scalable client experiences. You will be a partner with Technology Operations Sales Legal Risk Compliance Billing Operations and key business stakeholders to define product strategy translate complex needs into actionable roadmaps and drive disciplined execution.

This individual will serve as a key contact for business partners defining our end-to-end Quote to Cash strategy (pricing quoting contracting e-signature and billing experiences) and also be responsible for developing a prioritized backlog that ensures we can meet business demand for our users.

The candidate should have deep knowledge of the product development lifecycle experience as seasoned Salesforce product manager exceptional leadership organization and communication skills with the ability to operate independently find creative solutions to resolve issues and identify process enhancements execute tasks and projects on a timely basis and communicate effectively and responsively with all colleagues.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking securities investment management and wealth management services. The Firms employees serve clients worldwide including corporations governments and individuals from more than 1200 offices in 43 countries.

Morgan Stanley is committed to helping its employees build meaningful careers and we strive to be a place for people to learn achieve and grow.

Department Overview

In the Wealth Management division we help people businesses and institutions build preserve and manage wealth so they can pursue their financial goals

Wealth Management (WM) Platforms manages industry-leading platforms across all WM channels and client segments to provide a unified digital experience unlock growth and deliver efficiencies for Advisors Clients and Institutions. WM Platforms consists of ten sub-teams including: Field Experience & Platforms Digital Client Experience & Platforms Workplace Platforms Automation & Workflow Digital Trading & Investing Generative AI UX Design & Research Strategy & Execution WM Platforms Risk and the Chief Operating Office.

We know a lot about investing and are certain that theres no better investment a company can make than in its employees. People dont just drive a company; they are the company. So when people work at their best companies do too. Morgan Stanley at Work a division of Morgan Stanley Wealth Management provides workplace financial solutions that build employee financial confidence foster loyalty and help our corporate clients attract and retain top talent. Our end-to-end offer spans Equity Financial Wellness and Retirement Solutions. Plus we provide all employees with Financial Empowerment so they have the knowledge tools and support needed to make the most of their workplace financial benefits.

What youll do in the role:

• Gather and refine requirementsvia stakeholder interviews workflow mapping data analysis and voice-of-user feedback.
• Write clear product artifactsincluding epics features user stories acceptance criteria and release notes.
• Lead the review and analysis of business processes to support ongoing enhancement in Salesforce CRM and Zuora.
• Own product outcomesfor a defined set of Salesforce capabilities supporting workplace-related wealth management workflows and client/service journeys.
• Develop and maintain a product roadmapaligned to business priorities regulatory obligations and platform strategy.
• Help develop and support our short-term and long-term product strategy to ensure we achieve our stated business outcomes strategic and integration priorities.
• Partner with engineering and architectureto evaluate solution approaches (Configuration vs. custom development integration patterns data models security controls).
• Drive delivery and adoptionthrough sprint ceremonies backlog management UAT coordination training enablement and change management support.
• Provide training to stakeholders across business lines on best practices and recommended processes in Salesforce.
• Measure successwith KPIs (e.g. cycle time reduction case resolution onboarding throughput data quality user adoption) and iteration based on insights.
• Ensure governance alignmentby engaging Risk Compliance Legal Privacy and InfoSec early and consistently documenting decisions and controls.
• Establish collaborative partnerships with the Morgan Stanley at Work business team to better understand their needs and align future requirements ranging from standardization of processes leveraging market practices to the optimization of workflows and sharing of best practices.
• Build strong working relationships with cross-functional teams to identify execute implement and track process improvement opportunities.

Skills Required:

• 7 years of experience indigital product management business analysis or platform delivery ideally within the Quote to Cash and Financial Services space.
• Hands-on experience delivering solutions and managed packages withinSalesforce(Sales Cloud Zuora CPQ Conga CLM DocuSign Zuora Billing).
• Strong ability to translate ambiguous business needs intowell-structured product requirementsand prioritized backlogs.
• Knowledge of enterprise delivery practices (Agile/Scrum) and experience working with cross-functional teams.
• Excellent communication skills and a proven ability to develop rapport and credibility across the organization promote ideas and proposals persuasively
• Demonstrated attention to detail strong judgment and comfort operating in controlled environments.
• Action oriented with a strong sense of accountability and driven by customer success and continuous improvement
• Excellent analytical aptitude sound judgment and experience with Excel Word Visio PowerPoint data analysis / presentation tools
• Positive contributor to our teams culture
• Experience managing the Salesforce integration of; Zuora CPQ Conga Composer Conga Contracting and DocuSign an asset
• Familiarity with platform integration concepts (APIs middleware) data governance and identity/access controls.
• Experience with service operations tooling (case management knowledge base) and workflow automation.
• Salesforce certifications (e.g. Admin Advanced Admin Product Owner/Business Analyst AgentForce AI Specialist) are a plus.
• Previous experience working with large or multinational companies helpful
• Bachelors Degree finance or related field/experience

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley we raise manage and allocate capital for our clients helping them reach their goals. We do it in a way thats differentiated and weve done that for 90 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe please copy and paste into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion where individuals are hired developed and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate bringing a variety of backgrounds talents perspectives and experiences.

For more information please visit: Experience:

Exec

Employment Type : Full-Time
Experience: years
Vacancy: 1