Specialist, Special Accounts II (18-Month Contract)

Our Story & Purpose:

WereVancity a member-owned credit union built on the principles of inclusion and social 1946 our relentless commitment to these values has helped us challenge the status quo and break down bold commitments to become net-zero by 2040 across all mortgages and loans andwereactively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canadawereproud to be consistently recognized as one of the countrys Top Employers. Ifyoureready to join our team of 2300 diverse individuals access competitiverewardsand benefits and be part of a greater movement - apply today!â

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Your Role in Supporting Our Members:

As aSpecialist Special Accounts II you will play a critical role in supporting retail members facing complex or high-risk financial situations. You will assess member financial positions recommend tailored recovery solutions and collaborate with internal and external partners to minimize loss while delivering compassionate member-first experience. This role is ideal for a skilled financial professional who thrives in problem-solving negotiation and risk management whilemaintainingstrong member relationships.

This is afull-time temporaryrole based at ourVancity head officeand will report directly to theTeamManager Special Accounts.This position will be a combination of hybrid and in-office workin addition to on-site events andadditionalbusiness needs.

How Youll Make an Impact:

• Assessing retail members financial situations toprovidesound advice and support aligned with service and quality standards
• Reviewing member profiles andidentifyingoptimalrecovery strategies including restructuring payment arrangements and other solutions
• Negotiating repayment plans to achieve the best possible outcomes for members while minimizing organizational risk
• Partnering with internal and external stakeholders such as legal professionals realtors and financial partners to resolve accounts
• Maintainingaccurateand compliant member filesin accordance withestablished guidelines
• Applying policies procedures and risk frameworks to support decision-making and escalate complex issues when needed
• Providing specialized advice and guidance to support member solutions and internal stakeholders
• Contributing to risk mitigation efforts byidentifyingdiscrepancies trends and potential areas of loss

WhatYoullBring to the Team:

• Post-secondary education or diploma in Business Administration or a related field
• 1-3 years of experience in lending collections risk management or financial services
• Strong analytical skills with the ability to assess financial information detect anomalies and resolve discrepancies
• Solid business acumen within the financial services industry
• Excellent communication and interpersonal skills with the ability toprovidespecialized advice and support
• Demonstrated problem-solving and decision-making skills with the ability to apply policies and escalate whenrequired
• Knowledge of financial products lending practices and risk mitigation strategies
• Ability to manage sensitive situations with professionalism empathy and confidentiality

Extra Skills That Set You Apart:

• Experience working with high-risk or delinquent accounts
• Familiarity with legal recovery processes or insolvency practices
• Knowledge of Vancity products systems and risk frameworks

YoullThrive Here If You Are:

• Analytical Skilled at interpreting financial information andidentifyingrisks or opportunities
• Member-focused Committed to delivering supportive solutions-oriented service experiences
• Collaborative Effective at working with diverse internal and external stakeholders
• Resilient Able to navigate complex high-pressure situations with professionalism
• Detail-oriented Focused on accuracy compliance andmaintaininghigh-quality documentation

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skillsdontperfectly align with those listed.ââ

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WhatYoullEarn:

This role offers a salary range ofâ$55300to $71500per annum.The base pay offered may vary depending on factors such as relevant qualifications skillspreviousexperience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

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WhyYoullLove Working Here:

A career at Vancity is more than just ajobyourejoining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer:Werethe largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year withadditionaldays earned over time.
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

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Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancitywerecommitted to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can trulyrepresent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireany accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 55300 - 71500