As the Senior ServiceNow Specialist you are responsible for designing implementing and optimizing scalable enterprise workflows and applications within the ServiceNow platform. Bridging business requirements and technical execution by leading platform upgrades managing third-party integrations and maintaining the Configuration Management Database (CMDB). As the Senior ServiceNow Specialist you ensure the reliability performance and stability of the platform while providing technical leadership and mentorship to junior team members.
Additionally in this role you will serve as the primary technical resource for Tier 2 and Tier 3 support handling complex incidents technical escalations and advanced troubleshooting. Providing additional operational and technical support across the team as needed to ensure service continuity and successful project delivery.
Join our Ledcor Information Services team in Vancouver BC!
Essential Qualifications:
- Develop and customize applications using advanced scripting workflows and REST/SOAP APIs
- Integrate ServiceNow with external systems to enable seamless data exchange
- Design secure scalable and business-aligned ServiceNow technical solutions
- Manage platform governance including upgrades instance cloning usage and performance optimization
- Ensure platform configurations align with ITIL standards best practices and evolving business needs
- Partner with architects and business stakeholders as the primary technical liaison
- Mentor and coach junior developers while promoting technical excellence and knowledge sharing
Qualifications:
- Minimum of 6 years of hands-on experience in ServiceNow development solution architecture and platform administration within enterprise environments
- Advanced proficiency in JavaScript Glide APIs Jelly AngularJS HTML CSS and ServiceNow scripting frameworks for developing scalable maintainable solutions
- Extensive experience designing developing securing and troubleshooting complex REST and SOAP web services including the use of Flow Designer IntegrationHub and custom spokes
- Deep technical knowledge of ServiceNow ITSM ITOM CMDB Service Portal and the Automated Test Framework (ATF)
- Strong understanding of CMDB administration Common Service Data Model (CSDM) relational data modeling and governance practices to ensure platform integrity and adherence to ServiceNow data standards
- Demonstrated experience designing implementing and maintaining complex Access Control Lists (ACLs) roles and security configurations.
- Experience leading ServiceNow platform upgrades instance patching clone management and release planning while minimizing operational risk
- Strong working knowledge of ITIL v4 principles IT service management processes and IT asset lifecycle management
- Proven experience delivering solutions within Agile Scrum or DevOps environments collaborating effectively with cross-functional teams to support continuous improvement and iterative delivery
Compensation
$94400.00 - $129800.00
This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience knowledge skills education and location.
Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.
Additional Information
The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.
Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.
Employment Equity
At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.
Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.
Required Experience:
Senior IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 94400 - 129800