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Travers Miran Realty
Customer Service RepresentativeTravers Miran Realty • Vancouver, British Columbia, Canada
Customer Service Representative

Customer Service Representative

Travers Miran Realty • Vancouver, British Columbia, Canada
26 days ago
Job type
  • Full-time
Job description

We are looking for a reliable, customer-focused Remote Customer Service Representative to join our team. In this role, you will assist customers by phone, email, and live chat, providing timely support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, enjoys helping others, and can work independently in a remote environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, or other digital communication channels.
  • Resolve customer issues efficiently while maintaining a professional and empathetic approach.
  • Provide accurate information about products, services, billing, orders, and company policies.
  • Process orders, returns, refunds, exchanges, and account updates as required.
  • Follow up with customers to ensure satisfactory resolution of concerns.
  • Meet productivity, quality, and customer satisfaction goals.
  • Stay current on company products, services, and procedures.
  • Collaborate with team members and participate in virtual meetings and training sessions.

Qualifications

  • High school diploma or equivalent; associate's or bachelor's degree is a plus.
  • Previous customer service or call center experience preferred.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to work independently and manage time effectively in a remote setting.
  • Strong attention to detail and organizational skills.
  • Reliable high-speed internet connection and a quiet, professional home workspace.

Preferred Skills

  • Customer-focused mindset with a positive attitude.
  • Active listening and empathy.
  • Multitasking and time management.
  • Adaptability in a fast-paced environment.
  • Ability to handle confidential customer information responsibly.
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Customer Service Representative • Vancouver, British Columbia, Canada

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