Business Analyst II – Microsoft Dynamics & Enterprise Solutions

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Finning Canada is seeking a highly motivated Business Analyst II to play a critical role in delivering enterprise transformation initiatives that drive operational excellence across our business. This is an exciting opportunity to work at the intersection of business strategy process improvement and technology innovation while partnering with stakeholders across Finning.

As a Business Analyst II you will serve as a trusted advisor and liaison between business teams technology partners and vendors to identify opportunities define business requirements and deliver impactful technology solutions. A key focus of this role will be supporting and optimizing Microsoft Dynamics 365 capabilities across the organization helping ensure that business processes are scalable efficient and aligned with strategic priorities.

The ideal candidate combines strong business analysis expertise with hands-on experience in Microsoft Dynamics environments stakeholder engagement and enterprise solution delivery. You are naturally curious analytical and collaborative with a passion for leveraging technology to solve complex business challenges and enhance the employee and customer experience.

This role offers the opportunity to influence large-scale business initiatives contribute to digital transformation programs and work with modern technologies in a dynamic and evolving organization.

This is a permanent full-time position which may be based in Calgary or Edmonton.

If this interests you consider applying today!

Job Description:

What Youll Do

Business Analysis & Requirements Management

• Lead the elicitation analysis documentation and validation of business and system requirements across multiple enterprise initiatives.
• Facilitate stakeholder workshops interviews process-mapping sessions surveys and requirements-gathering activities.
• Translate business needs into clear functional and non-functional requirements user stories business process designs and acceptance criteria.
• Ensure full traceability of requirements throughout solution design development testing and implementation phases.
• Support solution evaluations and provide recommendations that align business objectives with technology capabilities.

Microsoft Dynamics 365 & Enterprise Solutions

• Partner with business and technology teams to maximize the value of Microsoft Dynamics 365 platforms including CRM ERP Customer Service Sales Field Service Finance or Supply Chain capabilities.
• Analyze current-state Dynamics processes and identify opportunities for optimization automation and enhanced user adoption.
• Collaborate with technical teams vendors and solution architects to design and implement Dynamics-based business solutions.
• Support Dynamics enhancements integrations upgrades data analysis testing and continuous improvement initiatives.
• Act as a subject matter expert on business processes supported by Microsoft Dynamics and related enterprise applications.

Process Improvement & Stakeholder Engagement

• Model current and future-state business processes using workflow diagrams process maps and data flows.
• Identify efficiencies risks and improvement opportunities through business process analysis.
• Build trusted relationships with stakeholders at all organizational levels from frontline operations to senior leadership.
• Effectively manage stakeholder expectations and communicate project impacts benefits and recommendations.
• Contribute to organizational change initiatives by helping ensure successful solution adoption and business readiness.

Continuous Improvement & Innovation

• Research emerging technologies business analysis practices and industry trends to support innovation.
• Promote best practices in requirements management documentation and solution delivery.
• Contribute to the ongoing evolution of Finnings business analysis standards methodologies and tools.

What Were Looking For

Required Qualifications

• Post-secondary education in Business Information Technology Computer Science or a related discipline or an equivalent combination of education and experience.
• 5 years of Business Analyst experience supporting enterprise business and technology initiatives.
• Demonstrated experience gathering documenting and validating complex business and system requirements.
• Strong experience creating process maps workflows use cases data models and future-state business designs.
• Experience partnering with cross-functional stakeholders and leading requirements discussions within medium-to-large organizations.
• Advanced proficiency with Microsoft 365 applications including Excel Word Teams Visio and PowerPoint.

Preferred Qualifications

• Experience working with Microsoft Dynamics 365 (CRM and/or ERP platforms) including business process analysis solution enhancement implementation optimization or support.
• Knowledge of Dynamics 365 modules such as Sales Customer Service Field Service Finance Supply Chain Management or related applications.
• Experience working within Microsofts technology ecosystem including Power Platform SharePoint Azure DevOps and Power BI.
• Understanding of system integrations data flows and enterprise application ecosystems.
• Familiarity with Agile Scrum or hybrid project delivery methodologies.
• Knowledge of BABOK principles and business analysis best practices.
• Experience using Azure DevOps Jira or other requirements and backlog management tools.
• Exposure to large-scale transformation programs within industrial equipment manufacturing or field service organizations.

Why Join Finning

• Be part of enterprise-wide transformation programs that directly impact business performance.
• Influence the future of digital solutions including Microsoft Dynamics 365 and related technologies.
• Collaborate with business leaders and technology teams across a large global organization.
• Work in an environment that values innovation continuous improvement and professional growth.
• Contribute to meaningful projects that enhance operational efficiency and customer outcomes.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1