Service Supervisor

What you will do:

What You Will Do

Do you thrive in a fast-paced environment where hospitality, entertainment, and guest experience come together? We are seeking a Venue Supervisor to support the daily operation of our Restaurant and Amusement businesses while leading teams to deliver exceptional guest experiences.

Reporting to the Assistant General Manager, the Venue Supervisor provides front-line leadership across restaurant, bar, host, amusement, attractions, retail, groups, events, and live entertainment operations. This role is responsible for driving service excellence, supporting team development, maintaining operational standards, and ensuring a safe, clean, and engaging environment for both guests and employees.

Key Responsibilities

• Lead daily operations across restaurant, bar, amusement, attractions, retail, and guest service areas.
• Deliver exceptional guest experiences by maintaining high standards of hospitality and resolving guest concerns promptly and professionally.
• Support the execution of groups, events, parties, promotions, and live entertainment programs.
• Coach, train, develop, and motivate team members while fostering a positive, guest-focused culture.
• Ensure all team members are properly prepared, presented, and equipped to deliver exceptional service.
• Maintain cleanliness, safety, food handling, liquor service, and operational standards in accordance with company policies and legislative requirements.
• Conduct floor supervision, complete operational checklists, and ensure all areas are ready for service.
• Support labour, inventory, cash handling, and cost-control initiatives while contributing to revenue growth.
• Monitor business levels and adjust staffing and operational priorities as required.
• Safeguard company assets, funds, inventory, and property.
• Support payroll, attendance tracking, reporting, and other administrative requirements.
• Communicate effectively with management and cross-functional teams to ensure seamless execution of daily operations.
• Perform other duties and special projects as assigned.

Qualifications

• 1–3 years of supervisory experience in hospitality, restaurant, entertainment, amusement, retail, or a related industry.
• Strong leadership, communication, guest service, and conflict-resolution skills.
• Proven ability to coach, train, and motivate employees.
• Experience working in a fast-paced, guest-focused environment.
• Familiarity with point-of-sale systems and cash-handling procedures is an asset.
• Strong organizational and time-management skills.
• Food Safety and Responsible Beverage Service certifications are required
• Availability to work flexible schedules, including evenings, weekends, holidays, and late nights.

Working Conditions

• Frequent interaction with guests, employees, and management.
• Standing and walking for extended periods.
• Ability to lift up to 50 lbs.
• Exposure to kitchen, restaurant, and loud entertainment environments.

Life at Cineplex

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we are so much more than movies—operating The Rec Room, Playdium, and a growing portfolio of entertainment and hospitality experiences across Canada.

At Cineplex, innovation fuels everything we do. As a diversified and growing organization, we offer exciting career opportunities across operations, hospitality, food service, digital commerce, media, guest loyalty, technology, finance, human resources, and more.

Proudly recognized as having one of Canada’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation, Excellence, and Accountability.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers committed to hiring and retaining a diverse workforce. We encourage and welcome applications from all backgrounds and experiences and are committed to fostering an inclusive workplace where everyone can succeed.

Accessibility

We are committed to providing accommodation throughout the recruitment process. If you require accommodation at any stage of the hiring process, please let us know and appropriate arrangements will be made.

Interested applicants, please apply today.

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Wage ($):

21.25CAD