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Paladin Security
Site Supervisor - Stanley A. Milner Edmonton Public Library.Paladin Security • Edmonton, Alberta
Site Supervisor - Stanley A. Milner Edmonton Public Library.

Site Supervisor - Stanley A. Milner Edmonton Public Library.

Paladin Security • Edmonton, Alberta
2 days ago
Job type
  • Full-time
Job description
Job Description:

Completion of Site Responsibilities:

  • Completion of required patrols; team members are educated on proper procedures and that they are recorded by team members using Notebooks and TrackTik
  • Completion of incident reports in a timely manner, and follow up with the teams on late reporting
  • Deployment of resources as needed either by client direction or visual site assessments, and ensuring visibility of team members throughout the property.

Site Performance Evaluations:

  • The Site Supervisor should be regularly assessing and managing the team
  • Site walk-through to determine areas where improved performance is requiredCommunication with Client Service Manager on accolades and challengesProvide Agents with consistent coaching and regular performance reviews
  • Any concerns about the performance of our teams will be handled as:
  • Immediate communication with Paladin SecurityAcknowledgement to client of the concern and investigation if requiredCommunication and written documentation of investigation and outcomes, and our conclusions communicated to the client

Team Dynamics

  • Build morale with team members for retention of employees
  • Promote the reporting of Good Deeds from team members on property to Client Service Manager and client representatives; communicate nominations for awards through Paladin Security for the Paladin Pipeline Awards
  • Visibility to the team and creating open dialogue with front line Agents
  • Ensure communication transfer from management to team leads and team leads to management about information and concerns brought forward

Site Training Requirements:

  • Ensure team follows documentation of training program including signing off on completed training of new Security Agents to the site.
  • Working with PRC to ensure that all new hires get required training communicated (tactical communication, threat pattern recognition, handcuffing, First Aid, online training) and scheduled
  • Working with PRC to ensure recertifications are being completed in a timely manner

TrackTik:

  • Weekly review of TrackTik checkpoints in TrackTik to ensure all are being utilized
  • Reprogram missing checkpoints and reinstall

Client Communications:

  • All requests must be replied to as soon as possible with an acknowledgement that it was received, and if actions need to be taken, an estimated timeline to complete.
  • Communication to client is productive and based on actions we can take to improve service delivery
  • Regular communication with client regarding roster changes or service improvement

Special Duty Coverage:

  • Work with client, Client Service Manager and PRC’s to schedule any special duty requests, and ensure deployment of resources

Job requirements:

  • 1-2 years of security experience
  • 1 year of supervisor experience is an asset
  • Class 5-non GDL Drivers License
  • Valid Alberta Security License, or ability to obtain.
  • Proven written and verbal communication skills
  • Legally authorized to work in Canada
  • Strong observational skills
  • Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision
  • Ability to walk 18/20km and stairs, standing and patrolling for long periods of time

Schedule: Monday to Friday 830AM to 430PM

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid Class 5 License

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Site Supervisor - Stanley A. Milner Edmonton Public Library. • Edmonton, Alberta

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