Manager, Administration - Property Management

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

The Manager, Administration - Property Management, provides direction, supervision and training to a team of Property Administrators as well as operational support so that the Property Management division continues to maintain high client satisfaction, expand employee development, and grows the portfolio, while enhancing the bigger Company’s culture and services. This role will support FirstService Multifamily operations across British Columbia, Alberta, Ontario and future Canadian markets as the business continues to grow, helping to ensure consistent service delivery, operational excellence and scalable administrative practices. Travel between markets may be required to support business operations.

Responsibilities:

Leadership & Team Management

• Provide leadership, coaching and day-to-day supervision to the Property Administration team.
• Lead the onboarding, training, development and performance management of administrative associates.
• Assign, prioritize and monitor workloads to ensure service standards and deadlines are consistently met.
• Conduct regular team meetings and foster a collaborative, high-performing, client-focused team culture.

Operational Support

• Provide operational and administrative support to the Property Management team to ensure efficient service delivery.
• Act as the primary escalation point for complex administrative matters and coordinate solutions with internal stakeholders.
• Support departmental initiatives, new property onboarding and operational improvement projects.
• Perform administrative duties during periods of high workload or business need.
• Support the development and implementation of standardized administrative processes and operational practices that can be adopted across multiple markets as the business continues to grow.

Process Improvement & Administration

• Work closely with the leadership team to develop, implement and maintain Standard Operating Procedures (SOPs), administrative guidelines and best practices.
• Design and maintain standardized templates, forms and correspondence to improve consistency and efficiency.
• Monitor and improve administrative workflows, processes and service levels.
• Ensure the integrity and organization of electronic and physical records and departmental filing systems.

Communication & Client Service

• Oversee internal and external communications, including tenant correspondence, building notices and owner communications.
• Ensure shared inboxes and administrative requests are managed effectively and responded to in a timely manner.
• Promote a high standard of professionalism, accuracy and customer service across all administrative functions.

Business & Operational Support

• Prepare reports, operational metrics and other documentation to support business planning and decision-making.
• Assist with proposal preparation, business development activities and implementation of operational initiatives.
• Support the implementation of new systems, technology enhancements and process improvements.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Multifamily Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Build strong working relationships across Operations, Accounting and other departments to support efficient service delivery.
• Ensure all policies, procedures and Standard Operating Procedures are consistently followed by the administration team.
• Ensure all safety precautions are followed while performing the work.
• Participate in meetings and workgroups to support operational planning, continuous improvement and organizational initiatives.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

• Demonstrate strong leadership, coaching and team development skills.
• Possess excellent organizational, time management and prioritization skills.
• Demonstrate exceptional written, verbal and interpersonal communication skills.
• Have strong problem-solving and decision-making abilities with sound judgment.
• Possess experience developing and improving administrative processes, workflows and Standard Operating Procedures (SOPs).
• Demonstrate proficiency with Microsoft 365
• Thrive in a fast-paced environment while maintaining a high level of accuracy and customer service.

Education & Experience:

• Bachelor’s degree in business administration or a related field, or an equivalent combination of education and experience.
• Minimum five (5) years of experience in an administrative or operational management role, including experience leading and developing a team.

What We Offer:

As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, RRSP matching, and Tuition Reimbursement Program.

Compensation:

$70,000.00 - $80,000.00 per annum

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.