Pay Range: $55,000 - $85,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Job Description Summary
Position Overview:
As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.
Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space
Key Responsibilities:
Carrier Performance Management
• Act as primary point of contact for delivery agent as well as contact center partners
• Host weekly business review meetings with appliance delivery agent partners
• Conduct data analytics to aid performance review discussions with delivery agents
• Support delivery capacity planning conversations
Process Improvement and Change Management
• Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
• Identify process improvement opportunities and recommend solutions
• Develop and manage action plans associated with improvement initiatives
• Support carrier onboarding as well as delivery warehouse transition initiatives
Cross-functional Collaboration
• Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting
Competencies:
• Customer Focus
• Action Oriented
• Drives Results
• Communicates Effectively
• Collaborates
Skills:
• Problem solving and critical thinking
• Interpersonal skills (relationship management)
• Data analysis – MS Excel proficiency required
• Process implementation and change management
Travel Requirements:
• Limited business travel
Physical Requirements:
• Extended sitting
• Repetitive tasks
Working Conditions:
• Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education:
• University degree in engineering, commerce, or a related area of study
Minimum Years of Work Experience:
• 2-4 years of experience in Supply Chain operations preferred
Minimum Leadership Experience:
• Previous leadership experience an asset
Certifications:
• None
Other Requirements/Assets:
• Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
• Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Direct Fulfillment Analyst (Appliances) • Vaughan, ON, CA
A global leader in environmental solutions is seeking a North American Customer Fulfillment Leader in Oakville, Ontario.The role involves leading a team of 50 to enhance customer service and drive ... Show more
Join our innovative team as an IT Service Delivery Analyst focusing on critical IT service management functions.This role emphasizes problem resolution, service request management, and collaboratio... Show more
Hiring: BSA – SailPoint | Brampton (Hybrid 2–3 Days Onsite).We are looking for an experienced.Business Systems Analyst (BSA).SailPoint IdentityIQ / IdentityNow.BSA/IAM Analyst in enterprise environ... Show more
Evertz Microsystems is currently seeking a meticulous and dedicated Failure Analysis Technician to join our team in Burlington, Ontario.As a Failure Analysis Technician, you will be responsible for... Show more
Associate Provisioning Specialist - 12M Contract - Burlington x5/week - 35hr/week (New grads).Manage request fulfillment and incident response.Collaborate with technical teams to troubleshoot, deve... Show more
We are seeking an Implementation Consultant - Compliance at Confluence.This remote role supports clients in the FinTech space, focusing on Investment Compliance Monitoring (ICM) via the Signal plat... Show more
Drive operational excellence as an SAP Functional Analyst specializing in S/4HANA at a notable manufacturing client in Burlington, ON.Your role will enhance business processes across SD, MM, and FI... Show more
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with th... Show more
A leading manufacturer of personal care products in Burlington is seeking a Commercial Business Analyst and Systems Support.This role involves optimizing customer attraction processes, managing com... Show more
A dynamic technology company is seeking a detail-oriented Billing Analyst to oversee the billing process and improve customer experience.This role involves managing billing queries, running monthly... Show more
Become a key player at ADP as a bilingual Deal Desk Analyst in Mississauga, ON (Hybrid).Drive success in client onboarding through effective collaboration and compliance management.Focused on early... Show more
A global financial services company is seeking a Market Risk Specialist to ensure compliance with the Volcker Rule within its operations.Responsibilities include managing governance controls, partn... Show more
Solutions Analyst, Sales Operations.The Solutions Analyst – Customer Solutions will be responsible for supporting the implementation of process and technology changes with key partners.It is critic... Show more
A cybersecurity solutions provider is seeking a highly skilled Senior DFIR Specialist to lead complex investigations and incident response activities.The ideal candidate will have over 5 years of e... Show more
Elevate customer service as the Customer Fulfillment & Compliance Manager at Kruger Products.Manage disruptions and enhance service levels with robust solutions and collaboration.In this pivotal po... Show more
Senior Analyst, Operational Technology is responsible for supporting all Information Technology Services (ITS)–governed Operational Technology systems, providing both technical and business process... Show more
Reporting to the appropriate business or IT leader, the Business Systems Analyst – Order to Cash is a member of the HSS Business Solutions JD Edwards EnterpriseOne team.The successful candidate wil... Show more
Brampton, ON L6T 4B9 (2 day onsite, 3 days remote).The Application Portfolio Modernization (APM) Program is about maintaining the portfolio of software applications to the desired condition level.T... Show more
Elevate your career as a Business Applications Analyst in Finance.Partner with project leads to enhance business systems and optimize operational efficiency.In this key role, you will analyze busin... Show more
Une entreprise de technologie recherche un Analyste Développeur sénior pour rejoindre son équipe à Montréal.Le candidat idéal aura une expérience approfondie avec MS Dynamics CRM, ainsi qu'une expe... Show more
){kind=logo}
