Pension Officer

At WEBC, we believe exceptional service begins with exceptional people. We are seeking a Pension Officer who is passionate about helping members navigate important life decisions while contributing to pension administration for the BC Waterfront Industry.

This is an exciting opportunity to join a trusted, member-focused, organization that is actively investing in technology, workforce development, operational excellence, and service innovation. As part of WEBC's Pension Modernization initiative, the Pension Officer will help strengthen pension operations, support future system enhancements, improve workflows, and contribute to the delivery of scalable, technology-enabled pension services.

Working closely with the Pension Administrator and Operations team, you will provide expert pension administration, retirement counselling, regulatory support, and member service while contributing to strategic projects that improve efficiency, reduce operational risk, and enhance the member experience.

The position reports to the Pension Administrator.

About You

• Customer Service Focussed: You have outstanding people skills and a strong service orientation. You demonstrate empathy, and go the extra mile for Plan Members and stakeholders, while adhering to plan policies and procedures.
• Problem‑Solver: You are analytical, comfortable with numbers and have the ability to easily interpret plan texts and then make decisions based on eligibility and pension provisions.
• Detail Oriented: You are highly organized and comfortable managing and prioritizing many tasks and high-volume processes to ensure pension benefits are properly administered, including all necessary documentation.
• Trusted Team Member: You are a self‑starter who is able to work independently. You see the value of collaboration and creating an environment where the pension and benefits team can be successful together.

Key Accountabilities

Pension Administration & Member Service

• Liaises with members, beneficiaries, employers, unions, consultants, trustees and other stakeholders
• Provides retirement education and counselling
• Administers survivor benefit, death benefits, and marital breakdown settlements
• Prepares documents and manages files related to monthly retirement processes
• Manages Past Service Pension Adjustments (PSPA) for new union members
• Facilitates commuted value calculations
• Manages PAR, PA, T4A & PSPA calculations
• Manages all aspects of retiring allowances
• Provides year‑end information to actuaries
• Supports annual statement production and member communications.

Governance & Regulatory Support

• Supports annual actuarial valuations and audit activities
• Assists with regulatory filings and compliance requirements.
• Contributes to Trustee reporting and governance support materials.
• Maintains awareness of industry trends, legislation, and best practices.

General

• Performs all duties with a strong sense of integrity, while adhering to organizational policies and procedures
• Maintains confidentiality of all pension related documents and information, including the physical security of documents and files
• Meets deadlines within a fast‑paced workplace
• Works efficiently and effectively both autonomously and in a team environment
• Resilient with a positive disposition when faced with challenges, and is solution driven
• Uses sound judgement to make decisions based on information gathered and analyzed
• Shows flexibility and a demonstrated ability to cope with a significant workload while working under pressure
• A quick‑learner, with an ability to follow written instructions, and capable of identifying ways to innovate and improve work processes
• Sets and maintains high professional and performance standards
• Pays close attention to detail, accuracy, and quality ensuring follow through
• Displays excellent written and oral communication skills
• Listens actively

Requirements

• Bachelor’s Degree, or equivalent combination of education, training and experience
• Minimum 3 years of experience working in pension administration
• Strong knowledge of pension legislation and pension administration practices.
• Experience interpreting complex pension Plan provisions.
• Advanced proficiency in Microsoft Office applications.
• Excellent analytical, organizational, and communication skills.
• Ability to manage confidential information with professionalism and discretion.
• Experience participating in systems, technology, or process improvement projects is an asset.
• RPA, CEBS, or related pension designation is considered an asset.
• Full‑time five (5) days per week (8 hours per day) during regular business hours

About Us

The Waterfront Employers of British Columbia (WEBC) is a not-for-profit third party administrator, responsible for supporting health & pension trusts and processing health and pension benefits for over 7,000 active and retired Longshore and Foremen members and their dependents.

We believe in achieving long term sustainable results by supporting and investing in our employees. In addition to a competitive salary and benefits package, we offer ongoing education and a generous pension.

This position is primarily situated within the WEBC office but is included within WEBC’s hybrid work model, providing the opportunity to work remotely part‑time. For in‑office work we’re located in Railtown, close to transit and just minutes away from Gastown and Chinatown. Parking is available in our designated lot for those who drive. Our office features beautiful exposed brick, modern workstations in an open environment.

To apply for this position, please send your resume and cover letter to careers@webc.ca.

We thank all applicants for their interest; however, only those selected for interviews will be contacted. WEBC is an equal opportunity employer and welcomes all applicants.

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