Do you have a strong interest in customer service and hands-on experience in application support? Can you break information down so any user understands it, while just as comfortably discussing desired improvements with the relevant teams across departments? We have the perfect challenge for you!
Under the supervision of the Director, Partner Pricing & Digital Product Support, you provide first-level support to users of our internal platforms (Viking, Garaganet, Viking tablet app, etc.) via the ticketing system, phone, and Teams. You handle simple requests and escalate them to more advanced support levels when needed. You also ensure accurate documentation of the issues encountered and help deliver fast, effective solutions to users. Ideally, you also have experience in the garage door manufacturing industry (e.g., installation, distribution, or sales). You must be available to work a day shift, Monday to Friday, until 9:00 PM Eastern Time. Sound like you? Apply!
The Benefits Offered by Garaga:
Job Summary:
Key Responsibilities of the Application Support Agent:
The Application Support Agent provides first-level support to users of our internal platforms and ensures that their requests are resolved quickly and thoroughly documented.
Qualifications Required for the Application Support Agent Position:
Skills Sought for the Application Support Agent Position:
Application Support Agent • Alberta, Canada
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