Make Your Impact:
As a Technical Service Manager youll lead a specialized team of Mechanical Inspectors across Finnings territory ensuring our customers most critical assets operate safely reliably and efficiently. Youll be at the forefront of solving complex technical challenges strengthening customer partnerships and delivering measurable results in the field.
This is more than a leadership roleits an opportunity toinfluence fleet performance shape service strategy and elevate customer successin one of the most demanding and rewarding industries.
What Youll Do:
Lead with purpose provide day-to-day leadership direction and safe deployment of Mechanical Inspectors supporting high-impact field operations
Champion safety & performance ensure all work is executed in alignment with Finnings strong safety culture and operational excellence standards
Elevate your team build coach and develop a high-performing team through mentorship feedback and hands-on leadership at customer sites
Be a trusted partner collaborate with customers Caterpillar and internal stakeholders to diagnose issues deliver solutions and optimize equipment performance
Solve what matters lead escalation and resolution of complex product issues using data insights to drive sustainable long-term improvements
Own the customer experience build strong relationships through regular site presence proactive support and a solutions-first mindset
Drive business results support service revenue goals through effective planning timely billing and identifying new service opportunities
Think ahead forecast fleet needs support opportunity pipelines and align resources to maximize impact
Collaborate without boundaries work across teams including partnership with theTechnical Service ManagerElectrical to deliver integrated solutions
Innovate continuously contribute to projects and initiatives that enhance fleet reliability uptime and customer outcomes
What You Bring:
Aproven leader with25 years of experiencebuilding and developing high-performing teams
Journeyman Red Seal certification (HET Millwright Welder) or an Engineering background
Deep technical expertisewith Caterpillar electric rope shovels hydraulic mining shovels or surface drills (minimum 5 years)
Strong diagnostic and troubleshooting capabilities with a passion for solving complex mechanical challenges
Exceptional communication skills and the ability to build trust with customers and stakeholders at all levels
Experience supporting service delivery revenue and operational planning
Proficiency in Microsoft tools and comfort working with digital systems and reporting
A collaborative forward-thinking mindset with a commitment to continuous improvement
Why Finning:
Work with the best industry-leading equipment technology and expertise
Make a real impact influence customer success and large-scale operations every day
Grow your career development opportunities leadership pathways and ongoing learning
Be part of something bigger a company that values safety inclusion innovation and people
At Finning your work matters. Your leadership makes a difference. And your career has no limits.
Ready to make an impact Apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Manager
Technical Services Manager, Mechanical • Edmonton, Alberta, Canada
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