Assistant Store Manager Vancouver

About this opportunity:
Poppy Barley is a Canadian brand rethinking every step of the fashion industryfrom design to factory relationships to shopping experience. We create luxury sustainable products at fair prices while being driven by our commitment to do better for people and the planet.
The Assistant Store Manager plays a key role in leading the store team to deliver an exceptional Poppy Barley customer experience embodying our commitment to luxury for the people. You will help create the conditions for success across all aspects of store operationsexecuting strategies driving key priorities and ensuring seamless day-to-day processes including opening and closing routines. Working closely alongside the Store Manager you will provide clear communication and leadership ensuring every team member understands their impact on the stores success
Responsibilities
Leadership:

• Lead develop and coach your team to drive performance and create memorable brand experiences.
• Spend much of your time on the retail floor connecting with customers and leading by example. Provide real-time coaching and take accountability for delivering an exceptional customer experience.
• Support the development of a culture that balances financial success community impact and operational excellence with a fun and creative atmosphere.
• Act as a strategic leaderidentify challenges seek solutions and align with company objectives.
• Manage and delegate store priorities and workload in partnership with the Store Manager.
• Take ownership of key store metrics (KPIs) including sales returns conversion AOV payroll budget and store & employee NPS. Analyse performance and implement strategies to achieve KPIs.

Customer Experience:

• Deliver an elevated personalised shopping experience that reflects Poppy Barleys commitment to quality and connection.
• Resolve customer concerns and escalations ensuring every guest experience aligns with Poppy Barleys values.
• Become an expert on Poppy Barleys brand product systems and customer experience philosophy and translate this knowledge into meaningful interactions.

People:

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Support the hiring training and development of a high-performing team that delivers outstanding service and results.
• Support training initiatives and provide ongoing coaching feedback and growth opportunities.
• Recognise and celebrate team achievements while offering clear constructive feedback to support growth and development.

Operations:

• Assist in scheduling the store team to ensure optimal staffing levels that align with budgets and business priorities.
• Ensure seamless execution of store operations including POS training backroom management inventory intake stock counts and e-commerce fulfilment.
• Maintain high visual merchandising standards that reflect the Poppy Barley brand.
• Provide feedback to Product and Operations teams to enhance efficiency and customer experience.
• Understand and adhere to all safety policies and procedures to maintain a safe work environment.

About You:

• An experienced leader in retail sales or customer service with a background in elevated/luxury customer experiences as an asset.
• Demonstrated understanding of service excellence in a consumer-facing environment.
• Entrepreneurial mindset with a passion for learningyou embrace experimentation and continuous improvement.
• You stay informed on retail trends youre well-connected and know how to build community.
• Passionate about the fashion industry and creating meaningful connections through styling and education.
• Highly organised self-starter with strong time management skills and the ability to prioritise effectively.
• Proficient in MS Office (Word Excel Outlook) and Google Drive applications.
• Bonus: Post-secondary education or experience working in a fast-growing company.

Other Details:

• A flexible schedule including availability for daytime evenings and weekends.
• Holiday blackout period from mid-November to mid-January (exact dates determined annually).
• Possibility of some travel to support Poppy Barley pop-up shops and events.
• Other projects duties and assignments as required from time-to-time. Poppy Barley is a close-knit business and we all do a little bit of everything!
• Ability to lift and unpack inventory boxes (up to 40 lbs) and stand for extended periods.

What you can expect from us:

• Competitive wage based on experience.
• Generous employee discount on our product for you and your family and friends
• Participation in an extended health and dental benefits package
• Employer RRSP matching up to $10000 per year
• Commitment to your professional development including annual reviews to celebrate achievements and identify growth opportunities.
• A dynamic passionate team that values collaboration and innovation.
• A firsthand look into the sustainable fashion industry retail operations and entrepreneurship.

How to Apply:Send us your resume and a brief note telling us why youd be a great fit for the role.
Uniqueness is powerful. Our customers come from all walks of life and so do we. We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status color religion disability sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet you will fit our team.
We thank all applicants for taking the time to apply. Only those selected for an interview will be contacted.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1