Customer Service Advisor

About us:

Metro Compactor Service is Canadas leading expert for waste and recycling equipment solutions. With expertise spanning over four decades we provide custom manufacturing installation maintenance and repair services for balers compactors and chutes. Our cutting-edge iSmart technology sets us apart enhancing efficiency and sustainability for our clients in the residential commercial and municipal sectors.

You can learn more about us on our website:

Overview:

The Customer Service Adviser role will join a Customer Service team responsible for managing various small to large accounts and ensuring world-class service through timely communication and timely generation of work orders dispatching of technicians and all other documentation including closing work orders billing and more.

Customer Service Advisers are expected to deliver Super Service to customers through effective and timely communication. The primary goal is to develop and maintain positive relationships with customers ensuring all service orders and documentation is accurately and smoothly processed.

Location: Customer Service Advisers work from office location.

Work Hours: 8am 4:30pm

Salary Range: $50000 - $60000

Bonus: This position is eligible to receive an incentive award targeted at 5% of the base salary.

Responsibilities:

• Ensure company objectives and customer needs are being met by demonstrating knowledge of customers and service strategies.
• Answer calls and service requests for new and existing customers.
• Dispatch local calls to service technicians and contractors through-out Canada.
• Have a good rapport with clients and contractors.
• Excellent written/verbal communication skills and listening skills.
• Detail-oriented with the ability to probe and ask questions to clarify understanding seeking clarity when necessary.
• Strong organizational and planning skills.
• Able to answer multi-line telephone system.
• Contact contractors to keep all required documentation up to date including WSIB Certificate of Insurance and invoice requests.
• Acknowledge and communicate with corporate clients on their internal invoicing and service CRM systems.
• Portal Management.
• Log service calls into local CRM data system.
• Able to work a rotation for dispatching service calls on weekends.
• Other duties as and when assigned.

Qualifications:

• Willingness to learn and unafraid to seek clarity when needed.
• Ability to plan and seek answers independently.
• Effectively follow up with all necessary parties.
• Excellent verbal and written communication with all different personalities and customers.
• 2 years of relevant work experience in a customer call center environment handling customer requests sales account or order changes and issues.
• Strong computer skills including knowledge of Microsoft Office applications- Word Excel Outlook; familiarity with internet and applications.
• Strong customer service skills both on the telephone as well as in person.
• Experience working with an ERP system preferred.
• Experience in Service-based work environments preferred.

Why Work For Us:

Join Metro Compactor Service an industry leader in the waste & recycling equipment sector in Canada. As we aim for North American expansion were all about pushing boundaries be it promoting employee skill development leading innovative technologies or consistently delivering our Super Service promise. Our greatest strength Our people who make our groundbreaking tech and market leadership possible.

So if youre all about making a big difference in an environment that values you as much as your skillset come join the Metro family. Lets shape the future together!

• Recognized Excellence: As a certified Great Place to Work Canadas Top 100 Small & Medium Employers and recipient of the Innovation Award by the Brampton Board of Trade our reputation speaks for itself.
• Rewarding Package: Enjoy competitive salaries flexible time off with 2 vacation policies to choose from maternity-leave top up and the security of our company-matched retirement program. Plus choose from three tailored benefits packages with extended coverage to suit your individual needs
• Employee Growth: We encourage and support your growth through internal learning opportunities mentorship and a Training Reimbursement Program
• Company Culture and Engagement: Participate in regular company events and charitable initiatives that enrich our family-oriented culture. A safe and positive work environment is our top priority and our staff have voted us a Great Place to Work for good reason!

At Metro Compactor Service we take pride in being recognized as a certified Great Place to Work. As an equal opportunity employer we truly believe that a diverse workforce best represents the community we serve and enhances our ability to provide excellent service to our customers. We are committed to attracting and retaining a vibrant mix of passionate and talented individuals from a variety of backgrounds demographics and life experiences.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Department / Functional Area: Customer Service
Experience: years
Vacancy: 1
Monthly Salary Salary: 50000 - 60000