Hybrid Bilingual Disability Case Manager - Calgary

Within a stimulating and performance-driven insurance environment, you will actively intervene to offer client-focused disability management services.

Your main mission will consist of proactively taking charge of the monitoring of disability files assigned to you (including short-term disability [STD], long-term disability [LTD], as well as life insurance premium waivers). To best support insured individuals during their leave, you will need to analyze medical data, evaluate the requirements of their professional duties, build relevant intervention strategies, and structure return-to-work plans.

Employment Details and Conditions
Status: Regular, full-time position (permanent).
Location: Calgary, AB (Hybrid formula: 1 to 2 days per week in person, 3 to 4 days working from home).
Salary: From 70,000 to 85,000 per year (established according to profile and experience) + access to an annual bonus.

Required Profile and Requirements:
-Required Experience
-A minimum of 2 years of experience in one of the following sectors: health, wellness, disability case management, life/health insurance, or injury claims processing.

For your application to be considered, you must meet the following conditions (final job offers will depend on the validation of these steps):
-Hold legal authorization to work in Canada as soon as you submit your application.
-Successfully submit to and pass the federal government's regulatory security screening.
-Pass a clean criminal background check.
-Pass a satisfactory credit check.

Obtaining Reliability Status: This security level requires having lived in Canada continuously during the 5 years preceding the application (this condition related to residence history applies independently of your citizenship or immigration status).

Advantages
Your Advantages and Working Conditions:

- Daily Flexibility: Profit from a hybrid work formula regularly alternating between office presence and telecommuting.
- Integration and Development: Access a comprehensive and reputable virtual training path, designed to transmit to you all the skills indispensable to your success.
- Professional Evolution: Real perspectives of career progression within the organization.
- Attractive Compensation: Competitive base salary, completed by an annual bonus system.
- Support for Studies: Coverage of professional development fees up to a maximum of $2,000 per year.
- Personalized Health and Well-being: Range of flexible social benefits according to your needs and access to exclusive discounts for personnel.
- Work-Life Balance: Paid vacation banks, as well as a personal leave day and a paid day dedicated to a volunteer cause.
- Future Financial Security: Solid retirement plan and included life insurance coverage.
- Company Investment: Possibility to participate in an advantageous stock purchase program reserved for employees.
- Work Setting: Professional premises

Responsibilities
Main Responsibilities and Security Requirements:
- Portfolio Management: Take charge of a pool of disability cases, ensuring that each claim is processed rigorously and in compliance with established deadlines.
- Medical Analysis: Thoroughly examine medical reports to validate eligibility for benefits and plan future interventions.
- Human Accompaniment: Demonstrate great empathy by supporting insured individuals going through complex life trials or trying situations.
- Strategic Communication: Ensure smooth and clear exchanges with beneficiaries, healthcare professionals, and different internal departments.
- Respect for Standards: Work in strict compliance with the organization's internal directives as well as the regulatory framework in force.
- Absolute Confidentiality: Handle medical, personal, and sensitive data related to disability files with the utmost discretion.
- Government Security: Hold (or be in a position to obtain) a security clearance at the Reliability level, allowing access to Protected B category information.

Qualifications
Required Profile and Skills Required:
- Professional Experience: Hold a minimum of 2 years of experience in the medical sector, wellness management, disability or injury claims processing, or the field of group insurance (life and health).
- Interpersonal Skills: Excellent listening capacity and superior skills in interpersonal communication.
- Resilience and Rigor: Proven ability to process sensitive or highly confidential files under pressure, while maintaining great attention to detail in a fast-paced and high-volume work environment.
- Professionalism: Ability to defuse and resolve complex situations in a rigorous and diplomatic manner.
- Technical and Organizational Skills: Developed sense of organization and very good comfort level with current technological tools.
- Linguistics: Imperative mastery of French and English (bilingualism required).
- Government Requirements and Hiring Criteria:
- Access to this position is conditional upon obtaining a Government of Canada reliability status (Protected B).

For your application to be valid, you must obligatorively meet the following conditions at the time of applying:
- Hold the legal right to work on Canadian territory.
- Successfully pass all mandatory security investigations conducted by government authorities.
- Obtain a satisfactory result on the credit file check and the criminal record check.
- Residency Condition: Justify a continuous and uninterrupted stay in Canada during the 5 years immediately preceding the reliability status application (this historical requirement is purely geographical and applies independently of your nationality, citizenship, or immigration status).


Summary
If you desire to have a real positive impact and your background matches the profile sought to support our clients in their disability procedures, we invite you to submit your application without delay by applying directly online. It is also possible for you to send your curriculum vitae by email to the following address: kimberly.hadad@randstad.ca.

We wish to express our gratitude toward all applicants for the interest shown toward our organization. Please note that we will communicate exclusively with the candidates selected for the interview stage.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.