Field Claims Advisor Property

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Effective January 1 2026 Gore has joined Benevathe countrys largest mutual insurance companyas part of its Property & Casualty operations in Ontario and Western Canada. During 2026 Gore will combine its operations with Unica Insurance Benevas Ontario-based subsidiary specializing in niche commercial and personal insurance creating a stronger more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers members and communities. Come join us.

As aField Claims Advisor Property you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Basedfromyour homeyoullinvestigate negotiate and resolve losses on site complete detailed damage scopes and valuations interpret policy coverage and support fair claim act as a trusted service ambassador for Gore Mutual partnering with customers brokers and internal teams while representing the organization during catastrophe response initiatives and other formal claim proceedings asrequired.

What will you do

• Manage assigned claims within the designated territory setting clear expectations with customers coordinating vendor involvement and ensuringtimelyhigh-qualityclaim attendance and service delivery.
• Investigate and document losses thoroughly including site inspections photo capture recorded statements damage summaries sketches and collection of all required documentation (contracts leases financials reports etc.).
• Assess coverage and exposureidentifyinglimitationssubrogationand fraud opportunities completinglossreserving issuing payments asrequired and sending underwriting risk alerts.
• Administer claim requirements and controls providing required forms and communicationsmaintainingaccuratefile notes and tracking and escalating issues as needed.
• Performadditionalduties asrequiredin support of effective and compliant claims handling.
• Conduct rotational field attendance as required within assigned territory to manage claims efficiently.
• Manage assigned claims end-to-end setting clear expectations with customers throughout the claim lifecycle.
• Gather review and provide all required claim documentation and information (e.g. policies forms inventories leases contracts financials).
• Assess losses through site inspections photo capture damage summaries and recorded statements as needed.
• Identifyand address coverage issues exclusions fraud concerns subrogation opportunities and underwriting risk alerts.
• Coordinate vendors outlining scope deliverables and expectations and track expenses reserves and manual payments.
• Maintainaccuratefile documentationlossreserving and time management to ensure quality timeliness and service standards.
• Performadditionalrelated duties as assigned.

What will you need to succeed

• Secondary school in Business/ technical tradecustomer service or a Community college degree
• Preferred Industry Certifications IICRC XA HAAG WETT CIP
• Minimum 5 yearsproperty adjusting experience.
• Minimum 3yearsexperience as a Field Adjuster
• In depth understanding of building damage scoping practices
• Detailed knowledge of 1stParty Property Coverages
• Strong communicationskills and de-escalation methodologies
• Excellent customer service skills with the ability to manage multiple stakeholders
• Business acumenwith effective timeanddesk management
• Experience interpreting & applying contract law
• Financial analysis multitasking and confident communication

Work Arrangement:This role is a remote field position assigned to a territory in Vancouver and surrounding area with ongoing access to a company vehicle. You will be required to attend our Vancoiuver office once or twice per month.

#LI-Hybrid

The expected base salary range for this position is $56000 - $103500. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.

Required Experience:

Unclear Seniority

Employment Type : Advisor
Experience: years
Vacancy: 1
Monthly Salary Salary: 56000 - 103500