Manager, Admissions

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management Level B

Job Title

Manager Admissions

Department

Admissions Operations Recruitment and Admissions UBC Sauder School of Business

Compensation Range

$6949.92 - $9992.50 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

July 20 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary
UBC Sauder School of Business is one of the worlds leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam Squamish and Tsleil-Waututh.

UBC Sauder delivers a portfolio of undergraduate and professional graduate certificates diplomas and degrees in business independent of Graduate Postdoctoral Studies. The Recruitment and Admissions (R&A) unit at the UBC Sauder School of Business plays an integral role in the achievement of the UBC Sauders commitment to attract engage and retain students who represent diverse perspectives experiences and identities (UBC Sauder Strategic Plan) by recruiting well-qualified high-performing community-minded and diverse domestic and international students to meet the schools enrolment targets and goals.

The Manager Admissions is a champion for student access and success guiding prospective students through a pivotal life decision while providing operational leadership and strategic management of the admissions processes workflows and systems that attract and yield high-caliber diverse students to UBC Sauders programs and support the strategic initiatives and goals of the unit and the school.

Organizational Status
Reports to the Associate Director Admissions. Works closely and collaboratively with R&A leadership team colleagues within UBC Sauder and across UBC including faculty members Division Chairs Enrolment Services Faculty of Graduate and Postdoctoral Studies other faculty advising offices International Student Initiatives International Student Advising Student Housing Student Athlete Services and the First Nations House of Learning to meet the goals and objectives of the unit and the school.

Work Performed

Admissions Operations and Process Management

• Leads a high-quality student-centered admissions experience across all programs providing operational leadership over admissions processes and workflows including data analysis team priority-setting application evaluation and admissions committee management to ensure prospective students receive timely accurate and equitable decisions and guidance throughout their application journey.
• Manages a team of Senior Admissions Officers admissions file evaluators and interviewers. Hires trains assigns work and coaches on service standards inclusive communication privacy and bias-aware evaluation ensuring applicants receive consistent guidance and decisions.
• As a member of the admissions committee reviews and evaluates complex application files conducts interviews with applicants and participates in admissions decisions with a focus on documented rationale policy-aligned discretion and clear communication to applicants.
• Adjudicates student records requests for late applications refunds and consideration of unofficial documentation. Conducts complex evaluations of Canadian and international transcripts serving as an expert resource for credential assessment.
• Investigates and resolves complex often sensitive problems relating to admissibility recognition of prior education and institutions availability of transcripts and University regulations. Responds to high-level administrative complaints and escalated student issues.
• Working closely with the Associate Director Admissions creates admissions policies and procedures that foster Equity Diversity and Inclusion and sets the admissions requirements. Conducts research on best practices in post-secondary admissions to make appropriate policy and practices recommendations.
• Maintains comprehensive knowledge of all University Senate regulations and policies as they affect admission policy.
• Develops admissions content for the UBC Calendar and coordinates required approvals.
• Maintains contact with other post-secondary institutions in BC and across Canada external higher education organizations and standardized testing institutions and other relevant bodies to stay current on testing standards assessment methodologies and industry developments that impact admissions evaluation.

Student Advising and Support

• Serves as a trusted advisor to prospective students families and counselors providing compassionate expert guidance on unfavourable decisions appeal processes alternate pathways and educational options that keep students long-term goals in view.
• Exercises professional judgment in assessing special and extenuating circumstances resolving complex admission matters and making decisions that are legally binding on UBC.
• Advises prospective students parents staff educators and the public about current admission requirements changing policies prerequisite studies transfer credit program availability alternative educational options and across all areas of student finances.

Information Systems Data Analysis and Reporting

• Leverages data and analytics to identify barriers to access evaluate the applicant experience and drive continuous improvement. Monitors decision turnaround times communication touchpoints appeal volumes and outcomes and equity indicators to identify trends and inform operational and service enhancements.
• Manages recommends and implements enhancements to admissions and CRM systems. Partners with Sauder BTMO UBC IT and external vendors to align technology solutions with operational requirements strategic priorities and service excellence objectives.
• Leads the development of operational analytics and reporting frameworks conducting advanced data analysis to evaluate admission criteria and evaluation processes. Generates evidence-based insights and trend analyses that inform policy review strategic decision-making and operational improvements.
• Develops reports to support recruiting program promotion efforts and management of the matriculation process.
• Evaluates and responds to external data requests in consultation with the Directors and Assistant Dean. Analyzes data and prepares comprehensive admissions data reports and summaries for internal and external accreditation and external program rankings and publications.
• Manages the integrity and security of admissions data and admissions systems.
• Acts as a resource person to the R&A team on all admissions systems and processes determining the need developing and providing training support and oversight.
• Analyzes scholarship data and criteria and makes recommendations to maximize impact and yield.
• Manages reconciliation of all program tuition deposits administrative fees and scholarship funds.

Cross-Campus Collaboration

• Builds and sustains partnerships across UBCs student services ecosystem including Housing International Student Advising Student Athlete Services and the First Nations House of Learning to ensure admissions processes connect seamlessly to students broader experience at UBC Sauder.
• Contributes directly to the development of operational priorities and strategic initiatives for the unit.
• Represents UBC Sauder at relevant committees at the university or on external organizations that facilitate the goals of the unit.
• Assumes responsibility for special projects assigned by the Associate Director Directors Assistant Dean or the Deans office.
• Provides essential back-up coverage for the Associate Director Admissions and performs other duties within the classification of the role as required.

Consequence of Error/Judgement
This role makes recommendations and decisions regarding the management and effective delivery of student admissions activities to ensure enrolment objectives are met. Applies expert-level knowledge and understanding of complex admission and program requirements and policies. Poor decision-making or judgment would compromise the integrity of the UBC Sauder programs as well as jeopardize the reputation of the school and the university. Errors in judgment may directly harm individual students affecting their access to education financial planning and life decisions as well as negatively impact the schools reputation and ability to enroll a high-caliber diverse student body. Failure to provide sound decisions could result in a loss of confidence of UBC Sauder and undermine the Deans efforts to raise the UBC Sauders global ranking and reputation to ensure sustained access to resources and success in the long run.

Supervision Received
Reports to the Associate Director Admissions. Works with considerable autonomy while maintaining alignment with strategic directives.

Supervision Given
Supervises Senior Admissions Officers and contractors. May assume supervisory responsibilities for special projects involving staff not directly reporting to this position.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three to four years of related experience or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Strong background in university admissions management.
• Administrative experience with demonstrated supervisory abilities and leadership experience.
• Excellent analytical and problem-solving skills.
• Superior communication and interpersonal skills.
• Advanced proficiency in admissions and CRM systems.
• Experience in managing complex operational processes.
• Strong project management capabilities.
• Cross-cultural experience is an asset.
• Ability to work flexible hours including some evenings and weekends.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 6949 - 9992