Sr. Platform Engineer - Online Accounting Opening

Your Role in Supporting Our Members:

As Senior Platform Engineer - Online Account Opening on the Digital Banking team, you will own and evolve the technology platforms that power Vancity’s Online Account Opening (OAO) experiences and public-facing websites, including Vancity.com.

This role is critical to ensuring these platforms are secure, reliable, performant, accessible, and highly integrated—supporting key member acquisition journeys from first visit through successful account opening.You will work closely with product, marketing, business, and technology teams to translate digital experience requirements into scalable technical solutions, while maintaining strong operational discipline across vendor platforms, integrations, and production environments.

This is a Full-time/Permanent role based at our Head Office in Vancouver, British Columbia and will report directly to the Senior Manager, Application Technology.

Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position is for an existing vacancy and provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed. Ontario residents will be remote.

How You'll Make an Impact:

• Designing, implementing, and maintaining secure, scalable web platforms supporting Online Account Opening and public digital experiences.
• Owning the technical health of member-facing acquisition funnels, from marketing entry points through account creation and onboarding.
• Partnering with product, marketing, and UX teams to translate business and regulatory requirements into robust technical solutions.
• Configuring, customizing, and integrating vendor-based platforms used for OAO, content management, identity verification, and digital onboarding.
• Designing and supporting APIs and integrations with core banking systems, identity providers, CRM, analytics, and downstream platforms.
• Monitoring system performance, availability, and reliability; leading troubleshooting and incident resolution across production environments.
• Applying security, privacy, accessibility (WCAG), and compliance standards to public-facing and account-opening platforms.
• Supporting platform upgrades, vendor releases, and feature launches with minimal disruption to member experiences.
• Producing and maintaining technical documentation, integration diagrams, and operational runbooks.
• Providing technical leadership and mentoring to engineers, while promoting engineering best practices and operational maturity.

What You’ll Bring to the Team:

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field.
• 5+ years of experience in platform or software engineering, with a focus on modern, web-based, customer-facing platforms.
• Hands-on experience with:
• Modern frontend frameworks (e.g., React / Next.js) and building performant, scalable web applications
• Headless CMS architectures (e.g., Sitecore or similar) and integrating content-driven experiences through APIs
• Cloud-based hosting and deployment platforms (e.g., Vercel or similar edge/CDN platforms), including CI/CD and release management
• API design and integration patterns, including RESTful services and secure consumption of backend systems
• Vendor-based SaaS and digital experience platforms (DXPs) and working within vendor constraints and release cycles
• Strong understanding of:
• End-to-end digital architecture for public websites, including frontend, CMS, and backend integrations
• Performance optimization techniques such as caching, CDN usage, and page rendering strategies (SSG / SSR)
• Security and privacy considerations for public-facing applications (e.g., data protection, secure API integration)
• Proven ability to troubleshoot across multi-system digital journeys, including frontend, CMS, and downstream service dependencies
• Experience working in Agile delivery environments, collaborating across product, design, and engineering teams

Extra Skills That Set You Apart:

• Experience supporting Online Account Opening, digital onboarding, or acquisition platforms.
• Experience with CMS platforms, identity verification, analytics tooling, or marketing technology stacks.
• Background in financial services, banking, or regulated digital environments.
• Familiarity with accessibility standards (WCAG) and public website compliance

You’ll Thrive Here If You Are:

• Customer-centric: You care deeply about reliable, intuitive member acquisition and onboarding experiences.
• Results-oriented: You take ownership of outcomes and see work through to completion.
• Technology savvy: You’re comfortable working hands-on in complex, production platforms.
• Analytical and pragmatic: You balance speed, risk, and long-term platform health.
• A problem solver: You thrive in diagnosing and resolving cross-system issues.
• Curious and improvement-focused: You continuously look for ways to strengthen platform reliability and delivery.

Key Responsibilities

• Platform Ownership & Reliability
• Own the end-to-end technical operation of Online Account Opening and public web platforms.
• Ensure high availability, performance, and observability for mission critical member journeys.
• Proactively identify and reduce operational risk through automation, documentation, and platform hardening.

Integrations & Data Flow

• Design and support API-driven integrations between OAO platforms, public websites, core banking, and third-party services.
• Ensure secure handling of member data across identity verification, submission, validation, and account creation workflows.

Digital Experience Enablement

• Enable fast, compliant changes to public content, acquisition flows, and onboarding journeys.
• Partner closely with marketing and product teams to support experimentation, optimization, and analytics integration.
• Security, Compliance & Accessibility
• Ensure platforms meet privacy, security, and regulatory requirements, including secure handling of PII.
• Support accessibility standards and compliance for public-facing digital properties.
• Act as a senior escalation point for production incidents affecting OAO and public web platforms.
• Lead root-cause analysis and drive corrective and preventative actions.

What You’ll Earn:

This role offers a salary range of $101,200 to $136,900 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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