This position oversees daily operations of the resorts; assists the General Manager with handling all guest and team member issues effectively while keeping the resort running smoothly.
Demonstrates commitment and dedication to our Inspired Hospitality culture and Hilton Values.
Maintains product and service quality standards by conducting ongoing evaluations investigating and resolving complaints and initiating corrective action as required.
Monitor resort operations performance through verification and analysis of guest satisfaction systems daily weekly and monthly financial reports department operation efficiencies and initiating appropriate action as required.
Assists the General Manager with the development of short and long term financials operations plans and budgets for the resort by department which support the overall corporate objectives.
Ensures that the established preventative maintenance program protect the physical assets of the resort is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders response time and status of service.
Monthly profit and loss analysis with direct reports to plan strategies for those areas requiring improvement.
Tours the property daily; perform regular daily room inspections to ensure superior quality for members owners and guests.
Works with yield management to maximize room inventory utilization and revenue.
Daily review of security and incident reports; oversees the efficient incident reporting.
Manages staff accommodation operations including inspections lease administration rent collection rent payment tracking move-ins move-outs and maintenance coordination.
Oversees LightStay sustainability reporting ensuring accurate and timely entry of environmental and operational data in accordance with Corporate requirements.
Maintains and oversees the propertys Safety and Security Program ensuring all required documentation assessments training records inspections and compliance materials are completed collected and uploaded in accordance with Corporate standards.
Maintains a positive working relationship with all business partners including marketing concierge inventory control corporate support departments and third party vendors.
Maintains internal two-way interdepartmental communication systems and procedures to reach all team members and departments as necessary.
Develops and fosters professional relationships with members owners and guests to establish a climate of trust confidence and mutual respect.
Complies with all quality assurance guidelines and achieve prescribes goals during annual audits.
Compensation: $82000.00 - $91000.00 CAD per year. This role is alo eligible for annual performance bonuses.
3-5 years of related experience.
4 years of management or supervisory experience.
First Aid Certification.
CPR/AED Certification (Adult Infant and Child Rescue).
Required Experience:
Director
Director Operations • Whistler, British Columbia, Canada
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