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Dispatch PlannerBGIS • Markham, Ontario, Canada
Dispatch Planner

Dispatch Planner

BGIS • Markham, Ontario, Canada
30+ days ago
Salary
CA$63,397.00 yearly
Job type
  • Full-time
Job description
Description

SUMMARY

The Dispatch Planner oversees the advanced planning coordination and optimization of technician resources ensuring efficient execution of preventative maintenance on-demand work orders and operational activities across service portfolios. This senior role supports strategic scheduling resource forecasting and performance analysis to drive high service standards and operational excellence.

KEY DUTIES & RESPONSIBILITIES

  • Creates and manages daily weekly and long-term technician schedules to ensure optimal resource utilization.
  • Plans and coordinates technician assignments for preventative maintenance on-demand work orders and project work.
  • Reviews service request details to ensure work orders contain accurate and complete information.
  • Receives service requests and documents detail into work orders as required.
  • Assesses and prioritizes service requests based on urgency impact skill set location security clearance availability and client needs.
  • Allocates and assigns work orders to the appropriate technicians using available data and operational constraints.
  • Monitors work order progress follow up to ensure timely completion and adjust schedules in real time to address delays or emerging priorities.
  • Reviews technician utilization and reassigns work as needed to maintain balanced workloads and maximize productivity.
  • Produces operational reports related to schedule adherence productivity backlog utilization and overall resource planning.
  • Collaborates with service managers dispatchers customer service teams and other stakeholders to resolve escalations and support service delivery.
  • Supports continuous improvement initiatives and contributes to the optimization of scheduling and operational processes.
  • Performs other duties as assigned.

KNOWLEDGE & SKILLS

  • 5 years of experience in planning scheduling or dispatching within service operations or facilities management.
  • Advanced workforce scheduling and coordination skills with the ability to balance priorities in fast-paced high-pressure environments.
  • Strong analytical organizational and problem-solving abilities with experience using data to improve scheduling effectiveness.
  • Proficiency with field service management and scheduling platforms along with strong MS Outlook and Excel skills.
  • Excellent communication and customer service orientation with the ability to collaborate across technicians dispatch and service teams.
  • Ability to interpret service request requirements and assign work based on skills availability location and operational constraints.
  • Demonstrated ability to optimize technician utilization and make real-time scheduling decisions.

This is a regular full-time position with a salary range of $63397 - $79246 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.





Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 63397 - 79246
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Dispatch Planner • Markham, Ontario, Canada

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