Sr Supervisor, Service Ops

Date Posted:

Country:

Canada

Location:

LOC13035 Unit 7 777 64th Ave 2H 2C3Canada

Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

Otis is growing and we are recruiting a Service Supervisor for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff including employee selection field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:

• Ensure all aspects of field safety

• Meet with customers to ensure obligations and expectations are achieved

• Direct the performance of field maintenance and contractual service operations

• Conduct field education training with field workforce

• Maintain customer quality assurance managing the expenditure of labor and materials

• Improve efficiencies managing route schedules and callback rates

• Provide technical support participating in sales estimation / proposals as required

• Authorize repair orders and tracking completion

• Lead change to better efficiency and communication

What you will need to be successful

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)

• Experience with leading a team of technicians is preferred

• Elevator industry experience is desired but not required

• Excellent communication skills and leadership skills and the ability to work in a highly team-oriented and dynamic environment

• Strong computer and technology skills business acumen and a passion for customer service.

Whats In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

• We offer you remuneration in accordance with local standards plus:

• Customize for local benefits here including vacation and bonuses

• We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build whats next!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1