What you will do:
The Bilingual Customer Service Representative is the first point of contact for English and French customers requiring assistance with our retail outlets, as well as providing assistance to our online Customer Service Team when necessary. This exciting opportunity will allow you to assist customers by clarifying product features and benefits along with providing resolutions for concerns and queries. The successful candidate will have the ability to deal tactfully and professionally with customers and store management teams in a fast-paced environment.
Provide live customer service to Mark’s and L’Équipeur customers, utilizing bilingual proficiency to cater to our diverse customer base.
Handle high volume of inbound calls and emails, ensuring each interaction is logged and tracked in the customer service database.
Manage issues to resolution – performing research and investigations to support in resolving customer incidents while communicating directly with customers, corporate business units and store and field teams.
Clarify product features and benefits to customers, helping them make informed purchasing decisions.
Inform and advise customers about upcoming or ongoing promotions, ensuring they are aware of opportunities to maximize their savings.
Provide after-sale assistance to customers, addressing any issues or concerns they may have post-purchase to ensure their satisfaction.
What you bring
• High School Diploma or equivalent, education in a related field would be considered an asset.
• 1-3 years of direct customer service experience is required.
• Previous retail in-store experience or customer care call center experience is required.
• Candidate must have advance French and English proficiency (both verbal and written )
• Knowledge of online retail or product knowledge in the sporting goods industry.
• Experience with Word, Excel, Outlook, and customer service databases is required.
• Must be able to work evenings and weekends.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
Bilingual Customer Service Representative: • Calgary, AB
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