Sales Operations Coordinator

Kongsberg Discovery Canada Ltd. a subsidiary of KONGSBERG is a global technology company providing innovative and reliable subsea technology solutions for offshore critical infrastructure inspection SAR subsea robotics solutions and fisheries solutions manufactured locally at the Port Coquitlam BC office.

Kongsberg is a Norway-based global technology company specializing in advanced solutions for the maritime defense aerospace and digital industries. Founded in 1814 the company focuses on innovation automation and sustainable technologies providing high-tech systems and services to customers worldwide.

AtKONGSBERG we believe in tackling challenging problems and delivering extreme performance for extreme do that through excellent products and services developed for delivering the greatest benefits to our customers.

What we offer:

• Competitive compensation packages
• Fully extended health dental vision & welfare benefits
• Up to 7% employer match program with RRSP
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

There has never been a more exciting time to work for Kongsberg Discovery Canada Ltd. than right now. With usyou will be at the forefront of enabling the business to achieve their objectives through the role asSales Operations Coordinator.

We are looking for a detail-oriented and proactive Sales Operations Coordinator based in the Port Coquitlam BC manufacturing facility to support international sales. This role focuses on execution process coordination and analyticshelping ensure smooth sales operations from opportunity to order fulfillment.

You will work closely with Sales Finance Supply Chain and Customer Support teams to maintain accurate data improve processes and support day-to-day operational needs.

This is an individual contributor role ideal for someone who enjoys working across systems solving operational challenges and supporting a fast-paced B2B sales environment.

Key Responsibilities

Inbound Sales

• Prepare and process sales quotes and orders from customers / dealers / affiliates
• Check accuracy of product configuration
• Checks accurate screening and export control approval Ensure all terms and conditions are accurate and acceptable before processing
• Apply appropriate commissions and discounts for Kongsberg sales affiliates and dealers
• Prepare and validate freight cost estimates and shipping quotes to international customer destinations coordinating with our shipping department
• Support the sales team by incorporating accurate shipping costs lead times and delivery conditions into customer quotes and proposals
• Communicate with customers regarding any order delays
• Support commercial activities including trade shows and selective sales engagement as needed.

Sales Operations Support

• Maintain and update CRM system (Dynamics 365) with accurate customer / dealers / affiliates opportunity and order data
• Track sales pipeline activity and ensure data hygiene and completeness
• Assist in preparing proposals pricing documentation and bid packages

Sales & Operations Planning / Execution

• Support Sales & Operations Planning (S&OP) and Sales & Operations Execution (S&OE) processes by maintaining accurate sales forecasts and demand inputs
• Enter workorders for Production
• Collaborate with Sales Supply Chain and Operations teams to ensure alignment between customer demand inventory and delivery capabilities
• Track order intake backlog and forecast changes to highlight risks and opportunities
• Assist in preparing data and reports for S&OP/S&OE meetings (e.g. demand vs supply order status key variances)
• Monitor order execution to ensure timely fulfillment and escalate any delays or constraints
• Contribute to continuous improvement of planning processes tools and data quality

Reporting & Analytics

• Generate regular sales reports (pipeline bookings forecasting support)
• Support forecasting processes by consolidating inputs from the sales team
• Analyze sales data to identify trends gaps and opportunities
• Build and maintain dashboards and trackers (Excel / Power BI)

Process Coordination

• Coordinate workflows across Sales Finance and Operations to ensure timely order processing
• Support order lifecycle management: from quote to order entry to delivery coordination
• Help identify inefficiencies in sales processes and suggest improvements
• Maintain documentation of processes tools and workflows

Customer & Internal Support

• Act as a point of contact for internal stakeholders regarding sales operations questions
• Support customer onboarding processes and documentation requirements
• Assist with responding to customer inquiries related to orders quotes and timelines
• Coordinate with logistics and supply chain teams to track order status

Tools & Systems

• Help administer and improve CRM and sales tools
• Ensure data consistency across systems (CRM ERP reporting tools)
• Support system adoption by assisting sales team with tools and processes

Qualifications

Required

• 25 years of experience in sales operations sales support or commercial operations
• Strong proficiency in Excel (pivot tables lookups data analysis)
• Experience working with CRM systems (e.g. Salesforce Dynamics HubSpot)
• Highly organized with strong attention to detail and accuracy
• Excellent communication skills and ability to work cross-functionally
• Ability to manage multiple priorities in a fast-paced environment
• The incumbent is also required to complete any other tasks associated with Kongsberg Discovery activities as deemed appropriate.
• Canadian citizen or Permanent Resident working in the Port Coquitlam office 5 days a week

Preferred

• Experience in a technology industrial maritime or engineering environment
• Familiarity with ERP systems
• Experience with Power BI or other reporting tools
• Understanding of sales processes in B2B or project-based environments

Key Competencies

• Process-driven and detail-oriented
• Analytical and data-savvy
• Collaborative and proactive
• Customer-focused mindset
• Strong problem-solving skills

Why Join Kongsberg

• Work with cutting-edge technology in a global organization
• Be part of a collaborative and supportive Vancouver team
• Opportunity to grow within sales operations analytics or commercial roles
• Competitive compensation and benefits package

Salary Range: $65000 - $80000 annually DOE

Work Location: Office located in Port Coquitlam BC.

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 65000 - 80000