The purpose of this position is to provide customer support by communicating both in a friendly and professional manner focus will be on scheduling orders accurately and within prescribed SLA timelines. Escalating and reporting back to operations / sales with customer feedback as required.
ORDER ENTRY:
Monitor all incoming emails through the mailbox and respond in order of priority ensuring an initial acknowledgement response time of 15 min and a total resolution/ticket time as prescribed departmental targets.
Determine the nature of the inquiry and respond as necessary (both internal and external customers) with accuracy as the main focus.
Ensure records and systems are updated as related to area of responsibility to ensure all business intelligence remains accurate and current.
CUSTOMER INTERACTION:
Schedule pick up and delivery appointments as requested by the Dispatch team.
Save and classify paperwork in TMW imaging
Coordinate with other Vision departments to resolve customer/internal inquires.
Update client profiles in TMW with any new customer details as notified by customer.
Add assessorial charges as necessary and communicate with Rates team.
Update OS&D details in TMW and assign information to appropriate Vision team member.
Follow up with customer on any issues that can not be resolved internally.
Qualifications :
EXPERIENCE:
2-3 years in an office environment
2-3 years in a customer service role
SYSTEMS:
Google Suite
TruckMate (TMW)
Additional Information :
What do we offer to you
We are passionate about making a difference in the Transportation Industry! Dont waste another minute! Contact us and build a career with VISION!!!
Remote Work :
No
Employment Type :
Full-time
LOGISTICS COORDINATOR • Belleville, Ontario, Canada
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