Senior Manager, Quality Engineering

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Senior Manager, Quality Engineering, you are accountable for defining and scaling the quality engineering system across multiple workstreams. You translate business strategy into a clear technical strategy, establishing the architecture, standards, and engineering practices that enable quality at scale.

This is a senior engineering leadership role, responsible not just for outcomes within a workstream, but for ensuring the entire QE system consistently produces high-quality, scalable, and efficient results across the organization. You guide Managers and teams, shape long-term direction, and make critical decisions that define how quality engineering is practiced across Vancity.

This is a Full-time, Permanent role based at our Vancity Head Office and will report directly to the Director, Quality Engineering.

How You’ll Make an Impact:

Technical Strategy & System Design

• Converting QE business strategy into a clear, actionable technical strategy
• Defining the quality engineering system, including:
• Automation architecture (API-first, layered testing)
• CI/CD-integrated quality models
• NFR engineering approaches (performance, reliability, security)
• Ensuring consistency and scalability of QE practices across teams
• Defining what good looks like for quality engineering across the organization

Engineering Direction & Standards

• Establishing and governing engineering standards, frameworks, and best practices
• Making critical decisions such as:
• Automation architecture model
• Tooling strategy (buy / build / integrate)
• Evolution of UI vs API vs agentic testing approaches
• Driving adoption of AI-driven and agentic automation techniques
• Ensuring alignment across workstreams to avoid fragmentation

Organizational Influence & Leadership

• Providing engineering direction to QE Managers and teams
• Influencing senior stakeholders across Engineering, Product, and Delivery
• Guiding teams through complex technical and architectural decisions
• Acting as a key advisor to the Director of Quality Engineering on QE transformation

Scaling Quality Engineering

• Ensuring the QE system is:
• Scalable across multiple workstreams
• Consistent in standards and practices
• Efficient in driving quality outcomes
• Identifying and addressing gaps in tools, practices, and capabilities
• Driving continuous evolution of the QE discipline

Risk & Long-Term Quality Effectiveness

• Owning systemic risks:
• Architectural limitations
• Scalability constraints
• Long-term maintainability of test systems
• Ensuring the QE model supports sustainable, high-quality delivery at scale

What You’ll Bring to the Team:

Experience & Leadership

• 15+ years of experience in software engineering, quality engineering, or related field
• Proven progression through senior technical and delivery leadership roles (QE Lead, QE Manager, Senior QE Manager)
• Demonstrated experience defining and driving technical strategy across multiple teams or workstreams
• Experience leading senior engineers, providing clear direction while developing individuals’ autonomy and initiative
• Proven track record influencing organization-wide engineering practices and transformation initiatives

Technical Strategy & Architecture Expertise

• Deep expertise in designing end-to-end quality engineering systems, not just individual frameworks
• Proven experience defining automation architecture at scale (API-first and layered testing models, integration of functional and non-functional validation, etc.)
• Strong understanding of modern testing ecosystems, including API, integration, and UI layers and performance, reliability, and security testing
• Experience defining and evolving tooling strategy (buy / build / integrate), with a focus on scalability and extensibility
• Strong perspective on emerging approaches such as AI-driven, agentic, and spec-driven automation—and where they provide value to the business at scale

Quality Engineering System & Operating Model

• Demonstrated ability to design and evolve the quality engineering system across multiple workstreams
• Experience establishing engineering standards, common frameworks and patterns, and consistent quality practices across teams
• Ensure QE practices are scalable and aligned with enterprise delivery models
• Experience identifying and resolving systemic gaps in tools, processes, and capabilities

Strategic Decision-Making & Trade-Offs

• Proven ability to make high-impact strategic decisions (automation architecture direction, tooling investments and standardization, evolution of QE practices, etc.)
• Ability to balance innovation vs standardization, engineering rigor vs delivery speed, system health and resilience over time vs short-term program needs

Cloud, Platforms & Engineering Ecosystem

• Strong understanding of modern engineering ecosystems (cloud-native and microservices architectures, CI/CD platforms, DevOps practices, etc.)
• Familiarity with platform-level quality engineering capabilities (shared frameworks, services, tooling, etc.)

Analytical & Systems Thinking

• Ability to assess quality effectiveness across systems, identify dependencies across teams, and understand where failures originate and repeat
• Experience defining quality KPIs at an organizational level
• Ability to translate data into strategic insights and clear business decisions
• Focus on quality outcomes and systemic changes, not just local optimizations

Organizational Influence & Stakeholder Leadership

• Proven ability to influence senior partners in Engineering, Product, and Delivery
• Experience acting as a trusted advisor on engineering and quality strategy
• Ability to align teams and leaders around common standards and direction
• Strong communication skills in driving strategic alignment, novel engineering approaches, and organizational change

Transformation & Change Leadership

• Experience leading QE or engineering transformation initiatives (QA → QE)
• Ability to define, champion and drive adoption of automation-first practices, shift-left quality models, AI-enabled quality engineering capabilities
• Proven ability to scale new approaches from pilot to enterprise-wide adoption

You’ll Thrive Here If You Are:

• Systems-oriented – Thinking in terms of platforms, architectures, and long-term sustainability
• Strategic – Able to define direction, not just execute within defined boundaries
• Influential – Drive alignment across leaders and teams without relying on authority alone
• Forward-looking – Continuously evolving the QE model based on technology and emerging business needs
• Accountable – Taking ownership for how quality engineering is defined and scaled across the organization

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $141,100 to $190,900per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.