Engineering Assistant - Ops Support

Requisition ID: 47350

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

This position is responsible for monitoring, collecting data on, and coordinating all assets, technical and operational aspects of electronic parking meters and pay stations - including their servicing/collection, programming, and the management of parking meter hardware and software databases.

Specific Duties/Responsibilities

• Provides technical support with regard to parking meter software/hardware programming – creating rate profiles, message programming, meter behaviour changes, backend software updating, configuring and editing – equipment and software diagnostics, inventory control, and preventative maintenance planning for assets supporting more than 11,000+ parking meter spaces.
• Supports the operational functionality of City of Vancouver parking meters, and assists Leadership in decision-making regarding resource configuration and deployment.
• Maintains asset-related databases and makes recommendations with regard to inventory needs and deployment.
• Uses, and directs the use of, both Original Equipment Manufacturer (OEM) and third-party parking meter software applications:
  • • Manufacturer’s meter utility programs/software to configure, update/maintain City parking meters and to audit hardware performance.
    • Uses web-based meter programs and reporting software applications to update meters and audit performance
    • Analyses maintenance reports and other information/data to sustain/enhance parking meter equipment performance
    • City’s internal databases and software
• Creates, updates, monitors, and maintains various reports to monitor meter and operational performance.
• Researches and resolves parking equipment-related hardware / software performance issues/challenges; documents challenges/resolutions, and creates local reference materials in support of repair processes/activities to be enacted by field staff
• Makes recommendations to Leadership with regard to opportunities for operational enhancement, including where changes or upgrades are required for compliance or data-capture; including strategizing with Supervisors and Superintendents methods to implement these recommendations.
• Assess Meter Technician field staff practical knowledge and proficiency, identifies knowledge gaps and learning opportunities, and provides coaching to support Worker growth and development - in aid of achieving a consistent skill set throughout the work-group.
• Trains and coaches on the technical aspects of parking meter maintenance and is the parking meter technical Subject Matter Expert (SME) within the Branch, which:
  • • Ensures CoV Parking Meter software, hardware and firmware is maintained acceptable performance;
    • Provides technical guidance, assessment, and direction to all front line staff, with regard to diagnosing and repairing program-related hardware and firmware issues; and is also program-related technical SME within the Branch and acts as liaison with vendors regarding technical troubleshooting
    • Develops and supports proper methodology and process-documentation relating servicing, performance and repair of Parking Meter equipment – including associated peripheral programming devices and diagnostic tools. Oversees gathering equipment performance-metrics, including coordination of audits relating to equipment performance and patterns of usage; as well as trend analysis pertinent to service-life projections and identification of risks to service continuity
• Reports out to Leadership with regard to individual Operational staff performance and compiles/presents data and materials in support of staff performance metrics. Gathers, analyzes, and formats data to summarize the operational performance of parking meter equipment; provides reports to Parking Operations and Enforcement Branch and Parking Management Branch in support of their assessment/consideration regarding the City’s overall parking meter strategy
• Other duties/responsibilities, including assistance with schedule coverage, or other as assigned

Minimum Qualification Requirements

Education and Experience:

• Completion of a diploma program in Engineering Technology or in data/software plus sound related experience OR an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge in diagnosing, programming, and repairing electronic and electro-mechanical devices.
• Considerable knowledge of diagnostic tools and equipment.
• Skilled at problem solving.
• Organizational and interpretive skills.
• Ability to effectively aggregate data and produce reports from proprietary databases and programming devices, as well as 3rd party programming and reporting tools.
• Ability to communicate effectively both orally and in writing.
• Ability to identify opportunities for process improvement.
• Ability to work expertly with electrical/electronic equipment in support of the City of Vancouver sustaining performance parameters to within manufacturer’s specifications; including (but not limited to) quality control, diagnostic testing, refurbishing - as well as warranty conformance and other technical/semi-technical work related to supporting Vendor accountability.
• Ability to establish and maintain effective working relationships with a variety of contacts while working collaboratively within a team environment.
• Abilities in time management and attendance.
• Ability to perform detailed work with accuracy.

Drivers License and Record Checks

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your five-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 14 days of this posting
• Copy of your five-year ICBC Driver’s Claims History directly from ICBC within 14 days of this posting
• If you have less than five years driving experience in BC, a request must be made for out of province/country abstract and claims history

Business Unit/Department: Engineering Services

Affiliation: CUPE 15 Non Pks

Employment Type: Regular Full Time

Position Start Date: November 2027

Salary Information: Pay Grade 21: $39.66 to $46.67 per hour

Application Close: November 1, 2027

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation).More about unceded traditional territories

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.