Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.
We are seeking an experienced and motivated Technical Support Supervisor to support our CARE team and oversee Technical Support Representatives. This role involves leading the team to troubleshoot complex technical issues, ensuring the timely resolution of service requests, and maintaining high levels of customer satisfaction. The supervisor will provide guidance, training, and mentorship to team members, monitor performance metrics, and collaborate with other departments to improve processes and systems. This role also involves coordinating escalations, managing shift schedules, and implementing strategies to enhance team efficiency and technical expertise.
At Canadian Fiber Optics Corp. our priority is our employees. The “work‑hard‑play‑hard
#J-18808-LjbffrTechnical Support Supervisor • Calgary, AB, Canada
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