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PURE Canadian Gaming
Floor Supervisor / Experienced Floor SupervisorPURE Canadian Gaming • Calgary, AB, CA
Floor Supervisor / Experienced Floor Supervisor

Floor Supervisor / Experienced Floor Supervisor

PURE Canadian Gaming • Calgary, AB, CA
30+ days ago
Job type
  • Full-time
Job description

Title

Floor Supervisor

Reports To

Games Manager

Summary

A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

Core Competencies

  • Customer Service
  • Leadership and Decision Making
  • Communication
  • Teamwork

Job Duties

  • Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
  • Participates in various aspects during opening and closing of the casino table games.
  • Reports errors and procedural irregularities in game operations.
  • Helps “New Players” understand rules of play, as well as basic play of the different table games.
  • Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
  • Assist with providing great customer service, handles all concerns and offers solutions.
  • Works as a liaison between the dealers and Pit Managers.
  • Maintain lists for guests waiting to play busier games
  • Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
  • Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
  • Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.
  • Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
  • Other duties assigned by the Pit and Games Managers

Requirements

  • Must be registered with AGLC
  • Must be 18 years of age or older
  • Must be able to work shift work including weekends and evenings
  • Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)
  • Must be experienced with problem solving, people skills, communication skills
  • Confidentiality and professionalism are essential
  • Must be able to exercise considerable supervisory discretion and make independent decisions
  • Aptitude for exceptional customer service is a must
  • Excellent working knowledge of policies and procedures.
  • Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
  • Effective listening abilities and abilities to make strong judgment calls.

Work Conditions

  • Standing and/or sitting for prolonged period of time.
  • Reaches, bends, squats and lifts.
  • Working in a fast-paced customer service environment
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Floor Supervisor / Experienced Floor Supervisor • Calgary, AB, CA

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