Manage Mining Machine product reliability issues including formal documentation tracking and communication of top technical and commercial concerns.
Develop monitor and report Mining Machine KPIs to measure reliability and performance improvements.
Build strong relationships with key customer personnel to identify product performance issues and recommend equipment management strategies and best practices.
Collaborate with Finning branch teams to identify and resolve reliability and durability issues including managing test parts and related documentation.
Work closely with Caterpillar Field Engineers district representatives and product groups to support Mining Machine reliability initiatives.
Partner with remanufacturing and rebuild facilities to manage component reliability and durability ensuring consistent processes for tracking and communication.
Formalize commercial product support agreements with Caterpillar for recurring issues and develop CSLs where required.
Prepare and distribute technical documents including best practices technical reports special instructions and local support programs.
Support Reliability Group and branch management during customer interface meetings and technical discussions.
Provide technical input to sales marketing technology and contract teams to enhance product support strategies.
Day-to-Day Activities:
Participate in customer meetings and act as a technical leader for reliability discussions.
Monitor machine health and condition monitoring data to identify trends and improvement opportunities.
Maintain accurate records of reliability issues and communicate updates to stakeholders.
Coordinate with internal and external teams to ensure timely resolution of product concerns.
Requirements:
Journeyman certification in Heavy Duty Technician trade or related post-secondary education in a relevant technical field.
Strong mechanical aptitude with exceptional troubleshooting abilities.
Ability to lead mentor and motivate teams effectively.
Strong negotiation skills and ability to influence stakeholders.
Proficiency in MS Office Suite and service support systems (SIS TMIWEB ET VIMS).
Self-starter with strong time management prioritization and problem-solving skills.
Travel required to customer sites in region (up to 25%).
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Manager
Product Reliability Manager • Edmonton, Alberta, Canada
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