Bell Captain

Lead the team that creates unforgettable first and last impressions delivering exceptional service that sets the tone for every guests experience. As a Bell Captain youll inspire colleagues oversee daily operations and ensure every arrival departure and interaction reflects the highest standards of luxury hospitality.

Key Responsibilities

• Deliver exceptional luxury guest service ensuring professional personalized and engaging interactions throughout the guest journey
• Supervise and support Guest Services colleagues on shift providing leadership coaching performance feedback and operational direction
• Coordinate daily Guest Services operations including staffing deployment break scheduling and service coverage to ensure seamless guest experiences
• Oversee luggage handling storage transportation and group baggage operations ensuring accuracy security and efficiency
• Manage guest arrivals and departures including vehicle-related services valet coordination and front entrance operations
• Support guest satisfaction and service recovery efforts by addressing concerns coordinating resolutions and maintaining strong interdepartmental communication
• Maintain departmental operations including shift communications operational reporting gratuity administration inventory management and documentation
• Ensure the cleanliness presentation and operational readiness of guest-facing areas equipment and Guest Services workspaces
• Promote a safe and secure environment by adhering to hotel safety security and emergency response procedures while supporting departmental and hotel-wide initiatives

Qualifications :

What will you bring to this role

• Must provide a Drivers Abstract and a valid Class 5 Drivers License with strong driving abilities with various vehicle types & the ability to drive standard transmissions
• Previous experience in Guest Services Bell Services Concierge Front Office or a related hospitality role preferred
• Minimum 2 years of supervisory experience in a luxury hotel upscale hospitality environment or similar guest service setting preferred
• First Aid/CPR certification and post-secondary education in Hospitality Tourism Business or a related field are considered assets
• Proven leadership skills with the ability to coach motivate and develop high-performing teams
• Strong communication interpersonal problem-solving and organizational skills with the ability to thrive in a fast-paced environment
• Passion for delivering exceptional guest experiences and luxury hospitality service
• Sound judgment initiative and the ability to effectively manage multiple priorities and operational challenges
• Ability to meet the physical demands of the role including lifting up to 50 lbs to transport guest luggage
• Flexibility to work a variety of shifts including evenings weekends holidays and special events

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health paramedical dental vision life and disability coverage for eligible employees. Company-matched pension plan as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1