Contact Center Rep III, Loss Prevention (English & French)

Work Location:

Markham Ontario Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$49950 - $66600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Details

Start Date: Monday August 24th 2026

Training time & length: 8:30am to 4:30pm Mon-Fri for 12 weeks (onsite)

Location: 3500 Steeles Ave E. Markham Ontario

Availability needed after training: 6am to 12am Mon-Sun

Workplace model after training: Hybrid (once/twice per month in office)

**French Twilight Options Available**

Availability needed after training: 6pm to 4am Mon-Sun

WhatYoullDo

As the voice of TDyoullbe passionate about understanding our customers. Whetheryoureassistingin-bound callers with accountinquiries orresolving an issue by providing advice and recommending a TD product or serviceyoullhelp us offer trusted support to our clients whenever they need deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team you will:

• Make peoples day:consistentlydeliver an outstandingcustomer serviceexperienceby offering friendly support through your knowledge of TD productsservicesand solutions.

• Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals:consistently reach performanceobjectives includingcustomer experience survey results adviceandquality goals compliance regulationsand productivity targets.

• Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.

WhereYoullWork

After completing in-person training and onboarding sessionsyoullwork primarily offsite. Since most of your work activities can be performed independentlyyoullspend about 95% of your time at your secure private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

Wereproud to work with a group of diverse colleagues. If you have relevant experience thatisntmentioned below tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability to de-escalate in stressful environments/situations with empathycareand urgency

• Ability tomultitask and navigate through computer systemsapplications and multiple screens with speed and accuracywhile balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g. smartphones tablets laptops headsets etc.).

• Flexibility resiliency and a positive attitude when responding to challenging situations.

• Ability to workbothindependentlyand aspart of a team.

• Integritywhen managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

Weredelighted thatyoureconsidering building a career with TD. Through regular colleague development conversations training programs and a competitive benefits planwerecommitted to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

Ifyoureinterested in a specific career path or are looking to build certain skills we want to help you regular career development and performance conversations with your manager as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

Werehosting in-person training and onboarding sessions at Markham for 12 weeksto ensureyouvegot everything you need to succeed in your new role.

InterviewProcess

Wellreach out to candidates of interest to schedule an our bestto communicate outcomes to allapplicantsbyemail or phone call.

National Occupation Classification (NOC)Code

14201 Bankinginsuranceand other financial clerks (NOC)

Company Overview

Our Promise

At TD our commitment to our people is what makes us the Better Bank. This commitment our Colleague Promise - is our pledge that no matter where you work at TDyoullhave the chance to:

• Make a meaningful impact on the business your colleagues and the customers and communities we serve.

• Learnnew skillsgrowyour careerexplore new opportunities acrosstheBank andultimatelygainnew perspectives tohelp yousucceed.

• Experienceaculture of carewhere all colleagues are respected included appreciatedand supported.

OurTotal Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to helpthemand their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs.

How We Work

At TD we believein-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they workhelpsthem todeliver high-quality materials that reflect our commitment to our business customers and communities. Our hybrid workplace experience is designed toempowercolleagues to dogreat workat a physical TD locationandalsoremotely where itmakes sense for the colleagues are workingtheyllalways have access to the TD community and experience our culture of care.

Who We Are

TD isone oftheworlds leading global financial institutions and is the fifthlargest bank in North America by branches. Every day we deliver legendary customer experiences to over 27millionhouseholds and businesses in Canada the United States and around the than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. Our purposetoenrich the lives of our customerscommunitiesand colleagues and this underscoreshow we approach innovation and the capabilitiesweredeveloping to shape the future of banking.

Whetheryouvegotyears of banking experience or just starting your career in financial services wecanhelp you realize your full regular leadership anddevelopmentconversations tomentorship and trainingprogramswerehere to support you towards your goals. As an organization we plan to keep growing and we hope you do too.

Inclusiveness

Our Commitment to Diversity Equity and Inclusion

At TDwerecommitted to fostering an environment where all colleagues are encouraged to bring their authenticselvesto work experienceequitableopportunities and feel respected and to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Our Community Involvement

Each day we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team wasestablishedto bring the TD Ready Commitment (our Corporate Citizenship platform) tolife andhelp usaccomplishourpurposetoenrich the lives of our customerscolleaguesand communities.

Accommodation

Your accessibility is important to us. Please let us know ifyoudlike accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you canparticipatethroughout the interview process.

We look forward to hearing from you!

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 49950 - 66600