At Access Credit Union we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment accountability and trust. We recognize and value each employees contributions to our success which is why we offer competitive compensation 100% company paid health benefits employer-matched pension plan continuing education and career advancement opportunities within our credit union.
At Access Credit Union our values are straightforward:
Do good
Be better
Own it
Move forward
Key Responsibilities & Accountabilities
Member Services
Process over the counter financial services in an efficient and professional manner referring more complex issues to the appropriate person or department. Transactions may include deposits withdrawals loans and utility payments money orders credit card advances calculation of foreign and domestic exchange and cheque cashing.
Balance transactions including ATM night deposits and the cash drawer on a daily basis.
Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.
Relationship Management
Differentiate between credit union and competitor products and services in terms of member needs.
Using an advice-based approach communicate product and service information to secure sale ofAccess Credit Unionsproducts and services.
Utilize fact finding questions and techniques to overcome business objections; ask for sale.
Team Work
Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment
Work collaboratively with other team members to achieve organizationaland departmentobjectives.
Business Development & Community Relations
Actively look for referral opportunities for both lending and wealth teams
Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
Pro-actively work to retain and expand existing member relationships while pursuing new sources of business.
Essential Qualifications
Grade 12 diploma or equivalent
Business Administration or other post-secondary education would be considered an asset
Minimum of 1-year previous experience in customer/member service role
Additional experience and/ordevelopmentfromthe Member Services Representative(MSR) position
Demonstrated desire to serve others in a friendly and professional manner
Ability to identify and willingness to act upon sales and service opportunities
Strong interpersonal and communication skills both verbal and written
Attention to detail with high degree of accuracy
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Basic knowledge of risk management within the financial industry
Proficient computer skills
Employee Sub-Type
RegularStarting Salary
$39000If you are interested in this position apply today!
Required Experience:
Unclear Seniority
Member Service Representative (Full Time, Permanent) Grant • Winnipeg, Manitoba, Canada
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