Productivity Services Technician

Description

Productivity Services Technician

Fort McMurray, AB

Role Description

The Productivity Services Technician – MTG Canada plays a crucial role in supporting Kal Tire's shift towards advanced mining solutions, ensuring optimal functionality of Kal Tire’s associated systems in the field. Such systems may include but are not limited to TireSight, HaulSight, Volumetric Scanning, Scale Studies, TPMS and Argus. With hands-on expertise, this role ensures on-site technological systems are operational, efficient, and are aligned with the strategic vision laid out by the regional Kal Tire Operations and Productivity Services teams. By working closely with the remote monitoring team and related departments, the technician plays an integral part in maintaining and troubleshooting field systems, ensuring peak performance, and achieving customer satisfaction.

Responsibilities

Field Support & Maintenance of Related Systems

• Ensure all applicable TireSight, HaulSight and related systems (as noted above) are maintained and fully operational in the field.
• Respond to alerts and perform hands-on troubleshooting for any hardware or software malfunctions.
• Regularly inspect and maintain equipment, ensuring durability, especially in varying climate conditions.
• Upgrade and/or replace system components as required, ensuring minimal downtime.
• Work with manufacturing team (as required) to assemble, repair, test and deploy new TireSight and HaulSight systems.

Collaboration & Communication

• Liaise with the Systems Engineer to provide feedback on system designs, hardware placements, and other field-specific insights.
• Collaborate with the Productivity Services Specialists to address and rectify any system issues.
• Communicate directly with regional Kal Tire personnel, Reliability Analysts and customer contacts for system setup, integration, and issue resolution.
• Provide training to site teams (as requested) on system purpose, value and maintenance best practices.

Technical Studies

• Equipment Calibration: Regularly calibrate all data collection tools and equipment, ensuring accuracy and reliability in data captured.
• Facilitate Studies: Work with regional Kal Tire Operations and Sales contacts to plan and execute site system trials and studies (TireSight, Mobile Haul Site, Volumetric scanning etc).
• Actively support the Condition Monitoring Analyst and Pitcrew Project Engineer by facilitating field-based studies aimed at improving system performance, predicting maintenance requirements, or understanding specific site conditions.
• Work closely with the data analytics and monitoring teams to ensure that the collected field data aligns with study objectives and can be seamlessly integrated into Kal Tire’s analytical frameworks.

Continuous Improvement

• Offer insights based on field experience to assist in the development and improvement of the systems.
• Relay feedback from clients and site teams to the management to drive product excellence.
• Field Reporting: Provide detailed field reports on data collection activities, highlighting any challenges, anomalies, or potential areas of interest that can aid in further analysis or research.

Documentation & Reporting

• Maintain up-to-date documentation of all system installations, configurations, and maintenance activities.
• Report any system failures, anomalies, or inefficiencies to the central Mining Solutions team.

Job Requirements

• 2-3 years of hands-on experience in technical support roles, preferably within mining or related industries.
• Direct experience with autonomous systems, sensors, or related technologies is an asset.
• Must have a strong commitment to safety and safe work habits.
• Experience with ELV (Extra Low Voltage) electrical systems is an asset.
• Strong problem-solving skills.
• Ability to communicate effectively with various stakeholders, from on-site teams to management.
• Self-driven, able to work independently in the field.
• Ability to work under varying climatic conditions and geographical terrains.
• Excellent computer skills and the ability to navigate computer applications.
• High degree of attention to detail.
• Able to obtain and maintain all applicable licenses and certificates as required.
• Grade 12 or equivalent experience.
• Technical diploma or equivalent combination of education and experience.
• Mechanically inclined, and the ability to safely utilize manual and powered hand tools.

Special Requirements

• Ability to travel extensively across various mining sites.
• Must be willing to travel outside of the Fort McMurray region (occasionally) to support other MTG Canada customer locations.
• Ability to meet and maintain all mine site access requirements.
• Valid driver’s license.
• Quick learning and technological aptitude.
• Working understanding of TCP/IP, IPv4, IPv6 and Instrumentation controls.

What we offer

• Competitive compensation package/The target compensation for this role is $80,250 - $93,310 per year based on experience.
• Monday-Friday 8-hour shifts with some flexibility as required.
• This role will be eligible for applicable Overtime pay.
• Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
• Employee Assistance Program
• A group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps.

All interviews and hiring decisions are being made by Kal Tire’s hiring managers and recruiters. Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening.

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