Director, Clinical Operations

Salary Details: The salary range for this position is CAD $73.58/Hr. - CAD $105.77/Hr.

Job Summary

Come work as a Director, Clinical Operations with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Director, Clinical Operations to join the team.

Reporting to the Vice President, Vancouver Acute Services, the Director in collaboration with designated Physician Leaders, is accountable for the overall operational management of programs/services within a designated Community of Care area (CoC). They establish the operational framework and infrastructure needed to support program/service delivery and plans, and allocate and manage all physical, human, and financial resources. A key focus of the role is to ensure that the strategic objectives and operational plans are carried out to provide efficient and effective delivery of health care services within an academic, research and client-centred environment.

The Director collaborates with colleagues and co-workers in identifying service delivery models and processes to ensure seamless integration of services within the acute care, community care and primary health care networks, focused from the 'lens of the consumer', support healthier lives and address the needs of the community, while maintaining system sustainability. They are also responsible for providing leadership and direction to management/senior staff within the programs/services to ensure that priorities are addressed and the programs/services goals, in keeping with the vision, values and strategic direction of the organization, are achieved. Additionally, the incumbent leads or participates in local/regional/provincial working groups/committees to plan new initiatives and provide guidance in the identification of emerging issues and opportunities and influence the development of long-term directions, priorities and strategic options to address their portfolio issues.

Responsibilities

• Develop policies and strategies that ensure integrated and sustainable programs and services consistent with established priorities and the vision, values and strategic direction of the organization.
• Enable an operational framework for staffing and care delivery approaches through collaborative partnerships that support patient safety, best practices, improved patient access, and efficient flow of patients across the care continuum.
• Develop and successfully manage capital and operating budgets that complement strategic directions within existing fiscal constraints.
• Provide overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.
• Establish an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified and technically competent staff within the context of operational demands and environmental and resource constraints.
• Ensure clear performance objectives and indicators are in place to assess the delivery of services within an interdisciplinary and multi-site environment.
• Create a collaborative workplace environment that encourages employees to realize their maximum potential, fosters personal growth and promotes a sense of community, autonomy and decision-making at the point of care and service.
• Foster strategic and working relationships with internal and external stakeholders that result in sharing of knowledge, monitoring of trends, identification of opportunities to promote innovation, exploration and partnerships for improvement, and ensuring consistent delivery of quality services throughout the organization.
• Ensure compliance with legislation and safety standards to provide a healthy and safe environment for patients and staff.
• Perform other related duties as assigned.

Qualifications

• Master's degree in Health Services Administration, Business Administration or related Master's degree.
• More than ten (10) years' recent, related experience in a progressively more senior management/leadership role within a large, academic health care setting, including direct supervisory experience.
• Current registration with relevant professional College/Association, if applicable.
• Demonstrated commitment to on-going learning, professional development and collaborative practice.

Knowledge & Abilities

• Fosters collaboration and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect.
• Inspires a shared vision and aligns performance goals and objectives for team and individuals to ensure match with strategy while maintaining group cohesiveness, motivation, commitment and effectiveness.
• Applies superior conflict management skills and expertise to persuade and negotiate effective resolution of issues/disputes.
• Anticipates future changes in service delivery and develops transition strategies that optimize resource utilization and ultimately improve efficiency and quality of patient care.
• Uses sound business acumen to manage the fiscal resources of assigned programs/services in a manner that is financially responsible and consistent with the overall goals of the organization.
• Physical ability to perform the duties of the position.

Benefits

• Comprehensive health benefits package, including MSP, extended health, and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

Equity & Inclusion

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams, and inclusive environments, which are integral to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialised groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers, BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2026.

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