Platform Support Analyst

Job Description

We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform‑related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services.

The platform operates within a fully cloud‑based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third‑party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders.

As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands‑on experience across cloud infrastructure, platform operations, DevOps practices, and automation within a modern AWS and SaaS environment.

Key responsibilities:

• Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
• Provide day‑to‑day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
• Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
• Regularly review, maintain, and improve operational documentation, processes, and procedures.
• Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
• Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
• Provide general operational and administrative support to the infrastructure and platform teams as required.

Qualifications

• Experience in a Platform support role and knowledge of the system life cycle.
• AWS Skillset (EKS, EC2, RDS etc)
• Excellent IT skills
• A team player and a desire to make a real impact in a growing business.
• A desire to learn new skills and get in front of new technology.
• Demonstrate high quality administrative and organisational skills.
• Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.
• Excellent communication skills, with confidence to build relationships at all levels.
• Strives for service excellence, with superb attention to detail and strong commitment to quality.
• Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.
• Able to work under pressure and manage needs and demands of various stakeholders.
• Solve challenges using own initiative to explore solutions.
• Willing to work weekends, 5 days on / 2 days off on rotation

Desirable:

• Experience with Datadog for monitoring, alerting, and observability
• Familiarity with Terraform for infrastructure‑as‑code and cloud provisioning
• Experience using Argo CD for continuous delivery and application deployment
• Knowledge of cloud computing platforms, including compute, storage, and networking concepts
• Available to travel to Vancouver on occasionally and resides in Pacific Time Zone

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Generous bonus scheme
• Hybrid working
• Private medical insurance
• Pension Scheme - matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Entain & Enhance days
• Sharesave Scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Compensation & Benefits
We offer a competitive salary ranging from CAD 65,000 to 75,000 annually, based on experience, along with a comprehensive benefits package.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.