SAP Technical UX Designer - HYBRID

This role leads user experience design across the organizational transition from SAP ECC to SAP S/4HANA, alongside the introduction of SAP Business Technology Platform (BTP), SAP Work Zone, and mobile field service applications. The focus is on streamlining end-to-end user workflows for both office employees and field technicians while reducing cross-system friction and duplication. By heavily leveraging SAP Fiori standards and fit-to-standard principles, you will deliver highly scalable solutions that work within platform constraints and minimize the need for custom developments.

Advantages
Strategic Modernization Scope: Play a lead design role in an enterprise-scale transformation spanning core ERP upgrades and field mobility systems. Advanced SAP Stack Exposure: Design and architect comprehensive user flows utilizing SAP S/4HANA, SAP BTP, and SAP Work Zone. User Advocacy Leadership: Serve as the core voice of the end-user, converting complex industrial requirements into intuitive, friction-free digital layouts. Cohesive Governance Impact: Enforce and define UX consistency patterns across multiple project workstreams to significantly lower cognitive load for enterprise users.

Responsibilities
1. User Research & Experience DesignLead user research and discovery efforts, conducting interviews, surveys, field observations, and workshops with office staff and field technicians. Synthesize raw research findings into functional personas, journey maps, and user requirement matrices to guide technical design choices. Design and optimize end-to-end user experiences across SAP S/4HANA Fiori applications and mobile field tools. Create streamlined user flows, logical information architectures, and wireframes that reduce manual effort and system navigation. Develop low-fidelity and high-fidelity designs and prototypes aligned strictly with standard SAP Fiori design patterns.

2. Iterative Testing, Governance & HandoffPlan and execute usability tests and user feedback sessions on interactive prototypes and pre-release software components. Analyze test results to identify usability gaps, iteratively refining layouts to ensure accessibility and offline usability for field service personnel. Prepare comprehensive UX documentation, design specifications, user flows, and UI behavior guidelines for technical delivery. Collaborate closely with developers to resolve UI design questions, adjust wireframes for technical feasibility, and validate that the final build matches design intent. Establish, define, and enforce consistent, reusable UX patterns across S/4HANA, Work Zone, and mobile platforms to prevent interface fragmentation.

3. Cross-Functional Collaboration & AdoptionPartner daily with Product Owners, Business Analysts, and Solution Architects to align design layout solutions with business processes and SAP platform constraints. Interface directly with IT developers, QA teams, and System Integrator (SI) vendors to maintain design integrity during build, test, and User Acceptance Testing (UAT) phases. Contribute directly to change management and training initiatives by providing key inputs for user onboarding materials and in-app contextual help. Monitor post-go-live user feedback and usage analytics data to identify continuous UX improvement opportunities and drive post-launch enhancements.

Qualifications
Core Experience & EducationEducation: Bachelor’s degree in User Experience, Human-Computer Interaction (HCI), Design, or a related field (Master’s degree is considered an asset).

Tenure: 5+ years of professional UX design experience, focused explicitly on enterprise software or highly complex technical systems.

Program Background: Strong preference for candidates who have participated in large-scale digital transformation initiatives, such as enterprise ERP implementations.
Technical Skillset Matrix

ERP Domain Knowledge: Strong familiarity with SAP S/4HANA or general ERP platforms and their user interfaces.
Design Systems: Advanced knowledge of SAP Fiori, SAP UI5 design methodologies, and SAP Business Technology Platform (BTP) extensions.
Mobile & Field Engineering: Knowledge of mobile UX design standards (iOS and Android) alongside experience designing for field service or offline-capable mobile workforce tools.
Software Tools: Advanced proficiency with modern wireframing and prototyping platforms, specifically Figma, Adobe XD, or equivalent applications. Methodologies: Deep understanding of user-centered design frameworks, design thinking protocols, accessibility standards, and responsive design concepts.

Ways of Working
Communication: Exceptional communication and collaboration skills, with a proven ability to present and defend design rationales to multi-disciplinary stakeholders.
Analytical Emset: Strong analytical mindset to seamlessly align abstract business requirements with real-world user empathy.
Agile Execution: Highly self-driven and organized, with a demonstrated capability to lead design efforts from concept through production delivery within an agile project environment.

Summary
Our Client is seeking an experienced SAP Technical UX Designer to support a major enterprise ERP modernization and field service transformation initiative under the SAP Plus program. The goal of this role is to drive measurable user adoption and workflow efficiency by designing intuitive, low-effort, and standardized end-to-end user experiences.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.