Director, Infrastructure Operations

About Aviso

At Aviso, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth‑management organization, we are committed to leadership, innovation, partnership, responsibility, and community.

Aviso Values

• We Care – You do the right thing for clients, partners, and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported.
• We Dare – You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate, and are comfortable exploring new ways of working.
• We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge, and work together to help colleagues, clients, and partners succeed.
• We Deliver – You take ownership of your work, honour your commitments, and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve.

Responsibilities

• Responsible for the day‑to‑day operations of all on‑premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms.
• Provides leadership and direction to managers and senior technical leads in infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security.
• Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team.
• Partners with Desktop and Application Management leaders to support end‑user and application requirements.
• Partners with Change and Incident Management teams to control deployments, understand risks, and resolve incidents effectively.
• Designs, implements, and oversees an operational support model that leverages a third‑party provider for off‑hours monitoring, ticket triage, and emergency support while retaining accountability for escalation and overall effectiveness.
• Ensures availability of technical resources for project delivery, balancing business‑as‑usual demands with project commitments and timelines.
• Owns platform availability, performance, capacity, resilience, and recoverability, including high‑availability and disaster‑recovery capabilities.
• Oversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform services.
• Ensures effective monitoring, alerting, logging, and operational response, driving continuous improvement in reliability and maturity.
• Leads resource planning and workforce management, including skills development, succession planning, and capacity alignment with demand.
• Owns cloud and infrastructure cost management, including forecasting, optimization, vendor management, and financial accountability.
• Establishes and enforces operational standards, runbooks, automation, and best practices across services.
• Provides clear direction, prioritization, and accountability to managers and teams delivering operational and project outcomes.
• Acts as an escalation point for significant operational issues, ensuring timely resolution and clear communication to stakeholders.
• Supports audits, risk assessments, and compliance activities related to infrastructure, operational controls, and security execution; facilitates development of IT‑operational policies, procedures, and standards.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience.
• 10+ years of progressive IT experience, with 5+ years in infrastructure or operations leadership roles managing managers or senior technical leads.
• Proven experience operating hybrid environments, including on‑premises infrastructure and public cloud platforms (e.g., Azure and/or AWS).
• Strong background in infrastructure and platform operations, including compute, storage, networking, databases, and middleware.
• Experience leading teams across systems administration, application administration, DBAs, networking, and operational security.
• Demonstrated experience building and leading teams that support 24×7 operational environments and frequent deployment activity.
• Strong understanding of incident, problem, and change management and how they integrate with operational execution.
• Experience executing security controls and operational safeguards in alignment with standards defined by a centralized Security function.
• Proven ability to balance business‑as‑usual operations with project delivery, including shared resource planning and prioritization.
• Strong experience with cloud cost management and optimization, including forecasting, vendor management, and financial accountability.
• Experience developing managers and senior technical staff, building sustainable operational capability and depth.
• Ability to collaborate effectively with peer leaders across Security, End User Computing, Applications, and Service Delivery.
• Experience in regulated environments (financial services an asset).
• Strong communication skills, with the ability to engage technical teams, peer leaders, and senior executives.
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Benefits

• Competitive compensation package that rewards and recognizes individual contributions.
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees.
• Generous vacation time, fitness benefit, parental leave top‑up options.
• Matching contributions to our retirement program.
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program.
• Regular social events to foster teamwork.

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

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