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Senior/Associate Director, OperationsClasset • Fort McMurray, AB, CA
Senior/Associate Director, Operations

Senior/Associate Director, Operations

Classet • Fort McMurray, AB, CA
13 days ago
Salary
CA$120,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

Paladin Security is Hiring a Senior/Associate Director, Operations!

Location: Fort McMurray, AB
Branch: Central
Employment Type: Full-Time
Work Setting: On-Site
Salary: CA$120,000 - CA$140,000 per year

Overview

Paladin Security is seeking a strategic and people-focused Senior/Associate Director, Operations to lead operations across Northern Alberta. This senior leadership role is responsible for driving operational excellence, strengthening client relationships, overseeing financial performance, and developing high-performing teams across a complex security services portfolio.

As a key member of the regional leadership team, you will champion the Paladin Difference while ensuring exceptional service delivery, sustainable growth, and industry-leading client satisfaction.

Responsibilities

People Leadership & Culture

  • Lead, coach, and develop a diverse management team across office and field operations
  • Champion Paladin's people-first culture and values
  • Drive employee engagement, retention, and succession planning initiatives
  • Conduct performance management and competency-based evaluations
  • Support professional development and internal advancement opportunities
  • Foster an inclusive, collaborative, and safety-focused workplace

Client Experience & Retention

  • Maintain exceptional client satisfaction and service quality
  • Build long-term relationships with key client stakeholders
  • Serve as the senior escalation point for complex operational issues
  • Conduct regular client meetings and site visits
  • Identify opportunities to expand and strengthen client partnerships
  • Support growth opportunities, contract renewals, and RFP initiatives

Strategic Leadership

  • Develop and execute annual and long-term operational strategies
  • Align regional objectives with corporate goals
  • Implement innovative technologies and service improvements
  • Translate strategic initiatives into measurable operational outcomes

Financial Performance & Accountability

  • Manage portfolio profitability and operational budgets
  • Oversee pricing, billing, and contract negotiations
  • Monitor overtime, expenses, and financial performance metrics
  • Support forecasting and annual budgeting processes
  • Ensure compliance with financial controls and reporting standards

Program Excellence & Standardization

  • Drive continuous improvement initiatives across operations
  • Develop scalable best practices and standardized programs
  • Implement and monitor key performance indicators (KPIs)
  • Ensure compliance with Occupational Health & Safety (OHS) requirements
  • Maintain effective incident reporting and escalation processes

Business Development & Market Growth

  • Pursue new business opportunities and strategic partnerships
  • Support proposal development, presentations, and RFP responses
  • Represent Paladin within the security industry and local community
  • Promote market growth and service expansion opportunities

Portfolio Operations & Governance

  • Ensure compliance with contractual obligations and service standards
  • Lead quality assurance and operational audit programs
  • Oversee training, onboarding, and workforce planning initiatives
  • Partner with HR and support departments to optimize staffing strategies
  • Provide leadership during critical incidents and emergency situations

Requirements

Must Have

  • Leadership experience overseeing large-scale operations, multi-site portfolios, or regional business units
  • Experience managing client relationships and executive-level stakeholders
  • Strong financial acumen, including budgeting, forecasting, and profitability management
  • Demonstrated ability to lead and develop management teams
  • Experience driving operational excellence and continuous improvement initiatives
  • Excellent communication, presentation, and relationship-building skills
  • Valid driver's license and ability to travel throughout the region as required
  • Ability to manage multiple priorities in a fast-paced environment

Nice to Have

  • Experience within the security industry, facilities management, or a related service-based environment
  • Experience supporting RFPs, contract negotiations, and business development initiatives
  • Knowledge of Occupational Health & Safety regulations and compliance programs
  • Post-secondary education in Business Administration, Operations Management, Leadership, or a related field

Benefits

  • Competitive salary package
  • Comprehensive health and dental benefits
  • Career advancement opportunities within a growing organization
  • Leadership development and professional training programs
  • Employee recognition and reward programs
  • Supportive and collaborative leadership environment
  • Opportunity to make a meaningful impact on organizational growth and success
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Senior/Associate Director, Operations • Fort McMurray, AB, CA

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