Principal, Business Consulting - Telecom (CMT)

Infosys Consulting is seeking experienced senior management consultants to join our Communications, Media, and Technology practice at a Principal Level in Canada.

About The Role

An experienced consulting professional, you will be a thought leader in the CMT industry and a key advisor to defining solutions and will be on point to help clients define and realize the solution and business architecture envisioned as part of their transformation initiatives for major telecom operations such as AT&T, Bell Canada, Verizon, T-Mobile, Telus, and Rogers. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the rapidly transforming business model of the CMT sector.

You will have deep experience defining solutions and the enterprise architecture across one or more of the sub-sectors of the CMT industry (communications, media, or technology) and will have a deep understanding of industry business solutions and high-level system architecture and technology designs deployed across CMT companies.

Focus areas

• Intelligent Customer Engagement
• Reimaged B2B Telcom Business
• Autonomous Networks
• Business and Technology Transformation

As a Principal in Business Consulting, you will provide best-fit solutions for one or more projects as part of Infosys CMT Consulting engagements: provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Client Leadership & Advisory

• Serve as a trusted advisor to telecom clients on customer care and operations strategy, experience transformation, and operations simplification.
• Lead and support workshops with care, digital, operations, and IT leadership within telecom organizations.
• Contribute to the development of strategic roadmaps for AI-enabled care and service operations.
• Consulting Engagement Leadership
• Lead and contribute to consulting engagements ($1M–$10M+) focused on telecom customer service transformation.
• Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.

Telecom Industry Expertise

• High-volume service operations
• Network-related customer issues
• BSS/OSS integrations
• Service activation and provisioning
• Billing and service management platforms
• Customer churn reduction

Business Development & Growth

• Support consulting revenue growth within the telecom sector.
• Build relationships with telecom operators
• Lead proposal development and large consulting pursuits
• Identify new opportunities across CX, AI, operations, and digital service transformation

This role requires skills and experience in one or more of the following areas

• Design of complex business transformation programs, and in particular the overall solution design
• BSS and OSS Solutions
• Strong knowledge of eTOM processes and practical adoption/Implementation of eTOM processes. Understanding L1 to L4 level process views.
• Leadership of complex business transformation programs
• Telecom industry trends, and adoption models
• Knowledge of Telecom Networks and Network standards
• Cloud native solutions
• Gen AI solution applications
• Project execution employs a global delivery model.

Responsibilities

• Guide and contribute to definition of technology transformation roadmaps
• Contribution to End-to-End solution definition/Review and Ownership
• Business Solution Architecture definition and /Review
• Define/review Transient state business solution architecture, to ensure business continuity
• Process model development
• Business requirements collection, definition and / Review
• Technology Evaluation and Selection
• PoC scope identification, design and execution
• Collaborate with technical teams to ensure technical design alignment with the overall business solution
• Mentor Team members, who may be working in different programs
• Review Program delivery plan, estimatesGuide team with technical implementation issuesParticipating in Technical governance meetingsIdentify new Business opportunities and solutionsCompare solution options based on Business value, ROI, Pros & ConsParticipate in Analyst surveys, showcasing Infosys abilities.

  Basic Qualifications

  • Bachelor’s degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7+ years’ experience within the CME industry and at least 3 years of advisory consulting experience in comparable consulting services.
  • Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  • Ability to travel 4 days a week to multiple local, state and national client locations.
  • Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.

  Preferred Qualifications

  • Has at least 5 years’ experience designing, implementing, or managing customer management platforms for CSP providers
  • At least 5 years of experience in implementing and enhancing industry standard products for CSP operations
  • Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across an areas of customer management, network or field operations
  • An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
  • Strong client facing skills including presentations to senior leadership, advice and consult with clients.
  • Experience and desire to work in a consulting environment that requires regular travel
  • Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years
  • Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
  • Experience in a CSP in North America across Mobility or Wireline networks will be preferred

  The estimated total annual compensation (Base + Bonus) range for candidates based in any location in Canada will be $160,218 - $195,822

  EEO

  Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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