One growing team. One single-minded goal.
To innovate intuitive, responsive products to make environmental professionals' work lives easier.
ERIS is the fastest-growing company in the environmental risk industry, placing us as the largest provider of environmental database and historical research reports in North America. Join an exciting, progressive company known for its innovative products and industry-leading service.
Position Overview:
ERIS has an immediate opening for a Support Specialist to join our dynamic team. The Support Specialist is responsible for providing non-technical support to customers and assisting the SCRIVA team with the onboarding of clients to the report writing platform SCRIVA. SCRIVA is a software solution used for environmental site assessments, property condition assessments, and other technical due diligence reports created for commercial real estate transactions. The Support Specialist has exceptional communication and organizational skills, knowledge of SAAS-based systems, will learn ERIS product knowledge, and due diligence industry knowledge to assist clients in utilizing the report writing application to their needs resulting in customer satisfaction and client retention. This is a remote position that will be in British Columbia or Alberta. The expected work hours are 9 AM to 5 PM PST.
What We Offer:
· A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.
· We encourage a healthy work-life balance in a fast-paced expanding company.
· We treat others with respect and fairness and strive for clear and open communication at all levels.
· We are passionate about building an inclusive and diverse workplace that others envy.
Specific Responsibilities and Daily Tasks:
· Respond to customer queries in a timely and accurate way via phone, email, or online chat.
· Field and resolve service issues, provide troubleshooting support, and identify solutions to support customers.
· Assist the SCRIVA team with onboarding new clients.
· Ability to write concise support documents for client distribution. This includes step-by-step walk-throughs of product features with text, pictures, and possibly video documentation.
· Ability to multi-task tracking support cases, client requests, and frequently asked questions.
· Create buy-in for the product with customers and their national/local offices.
· Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
· Work with the sales team and SCRIVA team members to meet client needs.
· Perform root cause analysis and resolve issues independently.
· Help maintain a checklist for reoccurring problems and develop recommendations for procedures to prevent problems.
· Troubleshoot application issues.
· Perform user administrative tasks.
· This description is a general listing of the required activity, tasks, and expectations of the position. Duties and responsibilities may change as required.
Remote Support Specialist (February 2025) • Rimouski, Quebec
Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more
Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more
We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more
Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more
Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more
Discover The System MyLeadBiz That’s Helping Newbies Earn Daily.Turn free traffic into $100+ per day with this beginner-friendly biz opp strategy.No product or tech skills n... Show more
Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more
A major Canadian bank seeks an Associate in Wealth Management to enhance client experience through exceptional service.Responsibilities include coordinating advisors, facilitating communication, an... Show more
Position: Market Research Panelist - Cashier, Warehouse FriendlyOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market res... Show more
Com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks.Since its launch 5 years ago, over 50... Show more
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more
Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more
Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more
Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more
Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more
