One growing team. One single-minded goal.
To innovate intuitive, responsive products to make environmental professionals' work lives easier.
ERIS is the fastest-growing company in the environmental risk industry, placing us as the largest provider of environmental database and historical research reports in North America. Join an exciting, progressive company known for its innovative products and industry-leading service.
Position Overview:
ERIS has an immediate opening for a Support Specialist to join our dynamic team. The Support Specialist is responsible for providing non-technical support to customers and assisting the SCRIVA team with the onboarding of clients to the report writing platform SCRIVA. SCRIVA is a software solution used for environmental site assessments, property condition assessments, and other technical due diligence reports created for commercial real estate transactions. The Support Specialist has exceptional communication and organizational skills, knowledge of SAAS-based systems, will learn ERIS product knowledge, and due diligence industry knowledge to assist clients in utilizing the report writing application to their needs resulting in customer satisfaction and client retention. This is a remote position that will be in British Columbia or Alberta. The expected work hours are 9 AM to 5 PM PST.
What We Offer:
· A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.
· We encourage a healthy work-life balance in a fast-paced expanding company.
· We treat others with respect and fairness and strive for clear and open communication at all levels.
· We are passionate about building an inclusive and diverse workplace that others envy.
Specific Responsibilities and Daily Tasks:
· Respond to customer queries in a timely and accurate way via phone, email, or online chat.
· Field and resolve service issues, provide troubleshooting support, and identify solutions to support customers.
· Assist the SCRIVA team with onboarding new clients.
· Ability to write concise support documents for client distribution. This includes step-by-step walk-throughs of product features with text, pictures, and possibly video documentation.
· Ability to multi-task tracking support cases, client requests, and frequently asked questions.
· Create buy-in for the product with customers and their national/local offices.
· Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
· Work with the sales team and SCRIVA team members to meet client needs.
· Perform root cause analysis and resolve issues independently.
· Help maintain a checklist for reoccurring problems and develop recommendations for procedures to prevent problems.
· Troubleshoot application issues.
· Perform user administrative tasks.
· This description is a general listing of the required activity, tasks, and expectations of the position. Duties and responsibilities may change as required.
Remote Support Specialist (February 2025) • Aurora, Ontario
Join Varicent’s Toronto office as a Technical Support Specialist.Help manage IT support for a thriving global workforce in a hybrid model, enhancing technology efficiency.In your role as a Technica... Show more
Customer Support Specialist - 12 month temporary role.The Customer Support Specialist role supports the end‑to‑end quote‑to‑cash process across the region, including order management, CRM administr... Show more
IT Support Specialist - Master-Level Internship.Hours (approximately 3 months).Remote (with hybrid options in Toronto).The Vosyn internship is unique.Remuneration is equivalent to $32.CAD per hour ... Show more
Provides technical support for HVAC systems, specializing in gas and refrigeration.Responsibilities include customer communication, troubleshooting, and product lifecycle management. Show more
Opentext - The Information Company.OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a member... Show more
Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues.Support endpoint devices, operating systems, SaaS applications, c... Show more
A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more
Hardware Support Specialist needed to provide support for laundry payment systems, installations, and hardware/software deployments. Show more
Seeking an SAP Support Specialist to provide daily support, troubleshoot issues, and enhance user experience for SAP systems in Surrey. Show more
At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers.We are creating something that has never been built before.Few people in their life will be able to be a part ... Show more
The IT Support Specialist will provide technical assistance and troubleshooting support for computer systems, software, and network-related issues.ResponsibilitiesTroubleshoot hardware and software... Show more
Who we areAt Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation.Our mission, grounded in democratizing ed... Show more
A technology company is seeking a Customer Service Representative for a remote position.Responsibilities include teaching AI chatbots, writing diverse conversations, and conducting performance comp... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by Collabera.Your actual pay will be based on your skills and experience — talk... Show more
Join Pigment: The AI Platform Redefining Business Planning.Pigment is the AI-powered business planning and performance management platform built for agility and scale.We connect people, data, and p... Show more
Join the creative revolution at XR!.XR is on a mission to transform how the world creates, connects, and experiences advertising.As the global leader in creative operations, we help brands and agen... Show more
We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village.We’re looking for an IT Support Specialist to join our team of over 150 1:1 commu... Show more
A recruitment agency is seeking a Remote Administrative Assistant / Customer Service Representative to assist with daily administrative tasks and provide support within IT environments.The ideal ca... Show more
As a Senior Specialist, Elevated Support, you will be on the front lines of the client's Community Support team, handling the most sensitive, urgent, and/or high-stakes cases for our valued guests ... Show more
Merchant Services Technical Specialist.Position: Advanced technical and operational support for Jonas Club Payments merchant accounts.Handles complex issues and escalations, resolves high‑impact me... Show more
